Coordinate and lead cross-departmental functions to provide best-in-class service to assigned customers (IE. Inside Sales, Sourcing, Purchasing, Engineering, etc.)
Achieve and/or exceed company plans and departmental KPI goals
Manages and Directs work of functional team, including hiring, corrective action, performance appraisals and pay review, budget and processes.
Ability to lead and motivate a large team, manage performance, and foster a collaborative and productive work environment in accordance to Wurth basic principles.
Implement training programs to ensure staff are equipped with necessary skills and knowledge, including new employee onboarding.
Manage workforce planning, staffing, and labor relations to meet operational requirements.
Collaborate with the team to identify, research, and resolve customer issues using SAP and CPS
Supports Outside Sales on quotes and new opportunities
Participates in Internal & External RAILs
Supports and coaches team on the preparation of Wurth Business Reviews
Control margining to maintain and meet company profitability objectives
Coordinates projects within the department and in collaboration with other departments
Oversight of the ECN process
Ensure complete customer satisfaction is being met by team
Understands and is capable of mentoring team on OR related topics
Performs other duties, as assigned

QUALIFICATIONS, SKILLS & ABILITIES

Bachelor's Degree Preferred or equivalent experience
Minimum 7 years customer service or related experience is required
Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint
Intermediate to Advanced Excel skills
SAP skills are advantageous
Shows strong critical thinking skills
Must be able to read and analyze customer purchase orders, drawings, and vendor-supplied reference material
Ability to work cross functionally to achieve required goals
Ability to communicate professionally through written, oral, or other forms of communication
Ability to analyze data to make decisions driving positive impact
Ability to work with mathematical concepts and solve mathematical equations as related to logistics and supply chain
Ability to provide solutions to escalated internal or external issues
Ability to perform the duties of those who report to the Business Unit Lead
Ability to provide a variety of instructions furnished through written, oral, excel, or other forms required
Ability to clearly convey company visions and goals across all departments
Shows strong signs of organization and prioritization skills
Ability to operate (at a high level) and ensure team properly utilizes all company provided sales tools (FlexDeck, Salesforce, BI Tools, and Etc.)
Able to perform and teach budgetary functions
Able to perform succession planning related duties
Ability travel up to 40%
Excellent judgement, critical-thinking and decision-making skills
Capable of establishing credibility, respect and trust from internal colleagues and external customers
Ability to read and understand multi-market conditions and forecasts

The Wurth Difference:

Proactive supply chain solutions customized to your business, your industry\nIndustrial products and services delivered with prompt, personal attention\nInventory management solutions that keep your production line moving smoothly\nComplete program support from initial design, to implementation, training, to ongoing analysis

Why Wurth:

Maternity/Paternal leave after 1 year of service\nTuition Reimbursement eligible after 1 year of service\nHealth benefits and programs - medical, vision, dental, life insurance and more\nAdditional benefits 401(k), short term disability, long term disability\nPaid Time Off, accrued per pay period, additional day earned per year of service\n10 paid holidays

EEOC STATEMENT

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. 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Manager of Business Sales - Strategic Accounts and Competency Center