Role:

Manage and oversee Specialty Merchant and Service Provider lifecycle activities including registration, program participation, etc.
Manage and oversee Network Enablement Partner \"NEP\" Program including the onboarding and expansion of the program.
Act as a primary point of contact for everything related to Service Providers, NEPs, Specialty Merchants.
Deliver comprehensive training sessions for internal and external stakeholders on Specialty Merchants and Payment Facilitator requirements to ensure compliance and operational excellence.
Monitor ongoing compliance with Mastercard Standards.
Engage directly with customers to address performance issues, stemming from onboarding requirements.
Identify opportunities to improve processes, enhance the overall customer experience, and support regional growth objectives.
Work with internal stakeholders to optimize specialty merchant program (expanding categories, identifying missing registrations, maintaining standards.). Experience & Knowledge
Strong understanding of payment scheme rules
Experience in Compliance or Fraud Management.
Familiarity with regulatory requirements and best practices in the North American market for high-risk merchants.
Knowledge of acquirer onboarding processes, customer due diligence practices, and controls related to high-risk merchant activity.
Demonstrated ability to partner with internal teams and external customers to resolve onboarding, compliance, and performance-related issues.
Experience developing or delivering training materials for internal stakeholders, customers, or partners on payment network standards, program requirements, or operational processes.
Ability to analyze transaction, registration, and program data to identify compliance gaps, process improvements, and opportunities to improve the customer experience. Additional Requirements
Ability to travel (15%+) within the NAM region as needed for customer engagement, training, and industry events.
Required to be in the office 3x per week. All About You
Bachelor's degree
Prior experience in risk management and/or fraud functions

Communication:

Strong verbal and written communication skills, including delivering presentations at both business and technical levels. Ability to sell ideas and solutions effectively.

Collaboration:

Takes ownership proactively and works collaboratively with team members to achieve common goals.

Execution:

Demonstrates efficient follow-up of action items, effective time management, contingency planning, and commitment to deliverables.

Performance:

Results-driven, able to identify and capitalize on opportunities for selling Franchise Solutions and other Mastercard services.

Flexibility:

Maintains focus and commitment during unanticipated changes, resolving conflicts efficiently to accomplish goals.

Problem Solving:

Utilizes data analysis to identify root causes, thinks creatively to develop actionable solutions, and builds new reports to support decision-making. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges O'Fallon, Missouri:

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