MSP Center of Excellence (CoE) Lead (Onsite-Coppell, TX)

MSP Center of Excellence (CoE) Lead (Onsite-Coppell, TX) (Coppell, TX, 75099) | 05/20/26 Easy Apply Share Job Job Description MSP Center of Excellence (CoE) Lead (Onsite-Coppell, TX) We are seeking an experienced CoE Lead - MSP Excellence for our global retail client to design, establish, and operationalize a new Center of Excellence (CoE) supporting Managed Service Provider (MSP) Excellence within Global Technology Solutions. This is a highly visible builder engagement where the CoE, SIAM standards, governance playbooks, and enablement assets do not yet exist. This role will define the operating model, governance framework, standards, training programs, and documentation required to support a sustainable multi-provider managed services ecosystem. This is a 40-hour per week, 6-month contract (possible extension), an onsite role in Coppell, Texas. This is a W2 role as a Stage 4 Solutions employee. Health benefits and a 401K are offered.

Responsibilities:

• Define the purpose, scope, operating model, and governance structure of the MSP Excellence CoE, including what it owns, what it advises on, and how it interfaces with Provider Governance, Finance, and Data teams.
• Establish the CoE's standards council cadence and decision-making process for approving SIAM standards, onboarding assets, and training curriculum.
• Develop the core set of SIAM standards, process playbooks, and operating procedures that retained teams and vendors will follow practical and adoptable at the client's current maturity level.
• Build a reusable library of templates, checklists, and reference materials the team can maintain and update over time.
• Design and deliver training programs for the SPOps team covering SIAM principles, vendor governance expectations, and evidence standards.
• Build onboarding materials for new providers and team members to ensure consistent understanding of how the client governs its MSP ecosystem.
• Conduct an initial maturity assessment of the current MSP governance ecosystem to identify capability gaps; define a maturity roadmap the permanent team can pursue after engagement close.
• Document all CoE assets, standards, processes, and training materials in a form the permanent team can own, update, and operate without external support.
• Support knowledge transfer to the incoming permanent team as they come on board during the engagement period.

Requirements:

• 10+ years in consulting or enterprise roles designing and operating CoEs, enablement functions, or capability development programs for technology services environments
• Demonstrated experience building governance standards, playbooks, and training programs for multi-provider managed services ecosystems
• Produces standards and playbooks that people actually use — accessible, actionable, and calibrated to where the organization actually is
• Experienced operating as an independent contractor; able to structure work, manage stakeholders, and deliver to a defined scope and timeline without organizational infrastructure
• Strong facilitation and instructional design skills; has designed and delivered training programs for mixed-experience audiences
• Committed to leaving assets and documentation the permanent team can own and operate independently
• Bachelor's degree required.
• Experience with CoE design and operating model development.
• Experience developing SIAM standards and playbooks.
• Strong background in enablement, training, and facilitation.
• Experience conducting maturity assessments and roadmap development.
• Experience with consulting delivery and clean handoff discipline.
• ITIL, PMP, or equivalent certifications a plus.