PT Learning Lab Front Desk Clerk

DEFINITION

To enter data into the Learning Lab's TutorTrac System, help students register/enroll for services through the Learning Lab, answer the Front Desk Telephone, help answer student questions regarding the Learning Lab.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Coordinator, Learning Lab or either the Computer Facilitator Downtown or Computer Facilitator North Campus. Exercises no supervision.

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS

Essential and other important responsibilities and duties may include, but are not limited to, the following: Greet students as they enter the Learning Lab. Monitor student login/logout process Help students fill out the appropriate forms required to utilize services. Enter data into TutorTrac.

Other Important Functions:

Utilize best practices in customer service. Maintain communication with Learning Lab Management Staff. Adhere to the expectations set forth on the Learning Lab Employee Agreement. Perform other related duties and responsibilities as assigned

QUALIFICATIONS

Knowledge of:

Knowledge of computers Excellent customer service skills Answering phones

Ability To:

Must possess excellent communication skills, especially verbal and listening skills General computer skills required Establish and maintain cooperative working relationships with those contacted in the course of work Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations Maintain effective audio-visual discrimination and perception needed for: Making observations Reading and writing Communicating with others Operating assigned equipment Handling varied tasks simultaneously Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following: Standing or sitting for extended periods of time Operating assigned equipment Handling varied tasks simultaneously Maintain mental capacity, which allow the capability of: Making sound decisions Responding to questions Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training:

High School Diploma or Equivalent Minimum Experience :

None Preferred Education/Training, Experience, Skills :

None Special Instructions to

Applicants :

Work days and hours are variable and determined semester-to- semester. Applicant should know availability for work at the time of interview This position

REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS

be submitted in addition to the application. Please have these documents ready to upload when applying. Candidates are required to submit

OFFICIAL TRANSCRIPTS

for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required. Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.