Deeply involved in technical design of the onboarding and learning systems. Manage complex technology initiatives, deliver critical solutions, and drive significant improvements and deploy new mechanisms.
Closely partner with all teams within physical infrastructure to 1) stay aligned with process changes and operational updates and 2) coordinate the execution of onboarding training activities.
Define, organize, and manage the scheduling, logistics, and administration of cluster and globally planned virtual and in-person instructor led training and onboarding activities across multiple cross-functional teams including coordinating volunteer instructors' schedules.
Develop and monitor internal metrics, goals, and key performance indicators to drive continuous improvements to the development and implementation of the end-to-end onboarding and training process.
Administration and support for Amazon's proprietary web-based-training platform related to safety, security, and job critical functions. This includes assigning, designing, enforcing, and troubleshooting emergent issues.
Manage frequent, cluster-localized communications touch points with new builders including a combination of emails, frequently asked questions, messaging channels, forums, office hours, tickets, or similar mechanisms.
Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival. This includes acquiring access levels and ensuring delay-free badge creation.
Play a crucial role in new hire technology onboarding.

This includes assisting new hires in setting up laptops, ensuring the installation of essential software, and providing hands-on guidance for configuring communication tools. Additionally, you will deliver a comprehensive overview of the organization's technological infrastructure, facilitating a seamless transition for new hires into their daily operations. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeConm conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications

2+ years of program or project management experience
3+ years of advanced Microsoft Word and Excel experience
Bachelor's degree or equivalent
Experience facilitating in group settings with an audience of 50+ Preferred Qualifications
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
Experience working in international cross-functional teams
Experience with Learning & Development and course facilitation
Proven track record of effective decision making, taking ownership, and delivering results in a cross-functional role without formal authority
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions
The ability to thrive in a high-energy environment where strategic and tactical activities are expected to be driven in parallel
A technical background sufficient to easily interact with and gain credibility among data center leaders and technical instruction professionals
Understands design approaches within the technical onboarding system domain, which allows them to influence roadmap priorities, product feature decisions, and the engineering process Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

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