New Patient Coordinator

New Patient Coordinator NeoSpine - 1.9 Puyallup, WA Job Details Full-time From $20 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Medical scheduling High school diploma or GED Data entry Patient interaction

Full Job Description Summary:

New Patient Coordinator plays a key role as part of the clinical team. The New Patient Coordinator is responsible for assuring continuity of care for those patients with a referral order, by coordinating timely appointments. The referral process is a multi-step process and the New Patient Coordinator is responsible to make sure that the process is following its course. The New Patient Coordinator works as a liaison between the primary care provider, insurance companies, specialty providers, diagnostic services, and patient(s). The New Patient Coordinator is responsible for data entry of referrals information and documentation of all referral interventions.

Essential Duties and Responsibilities:

Process referrals according to level of urgency. Data entry of all new referrals into our EMR System Documents necessary information pertaining to the referral order in the patient's chart or EMR Verifies insurance eligibility Submits authorization to insurances, tracks the status of the authorization. Once approved, documents procedure approval number and authorization Coordinates between patient and provider to schedule appointment. Provides special instructions if needed. Communicates with primary care provider to inform of any delays or barriers to care Communicate with patient if any delays in scheduling appointment Monitors patient compliance and re-schedules appointments as needed Responsible to request all report necessary for first appointment. Works with the Primary Care Provider to work on re-processing authorization denials Manage referrals at every stage to avoid backlog. Handle all incoming calls for the department in a courteous manner; provides callers with an answer to their questions as best as possible. Seeks assistance of supervisor when unable to process all referrals to avoid backlog and the clinical consequences of delays. Understands the organizations commitment to provide high quality patient care. Promotes a Patient centered environment. Other duties as assigned.

Qualifications:

High school diploma or GED Recent experience verifying eligibility and requesting/obtaining authorizations, preferably in a high-volume environment is highly preferred. Ability to distinguish between primary and secondary payers and identify insurance products Experience with HMOs, PPOs, IPAs, POSs, EPOs, Medicare, Worker's Compensation, and solid understanding of each Thorough understanding of the referral and authorization process. Strong computer skills including EMR experience. Excellent communication and customer service skills - written and verbal skills required Professional attitude and appearance Excellent attendance/punctuality Able to learn quickly and retain information Ability to multi-task and prioritize

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person