Night Auditor

Night Auditor Kent, WA 98031 From $19.50 an hour - Full-time From $19.50 an hour - Full-time Job Summary Join our dynamic hospitality team as a Front Desk Agent - Night Auditor, where you'll be the welcoming face and first point of contact for our guests. This energetic role combines exceptional customer service with efficient hotel management, ensuring every guest experience is memorable and seamless. Your enthusiasm and professionalism will set the tone for a positive stay, while your multitasking skills keep operations running smoothly through busy shifts. Whether managing guest check-ins, handling inquiries, or coordinating with other departments, you'll play a vital role in creating a warm, inviting atmosphere that encourages guest loyalty and satisfaction. Duties Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage guest check-in and check-out processes efficiently using hotel management software. Handle multi-line phone systems with excellent phone etiquette, responding promptly to inquiries and reservations. Assist guests with room assignments, special requests, and provide information about hotel amenities and local attractions. Maintain accurate records of guest information, reservations, and billing details while ensuring data privacy. Coordinate with housekeeping and maintenance teams to address guest needs promptly. Conduct night audit procedures, balancing accounts and preparing reports to ensure financial accuracy overnight. Foster positive guest relations by resolving issues swiftly and professionally to enhance overall guest experience. Uphold hospitality standards by maintaining cleanliness and organization at the front desk area. Support hotel management in administrative tasks or special projects as needed. Experience Previous experience in hotel management or front desk operations is highly preferred. Strong background in customer service within the hospitality industry, demonstrating excellent communication skills. Multilingual abilities are a significant advantage, enabling effective communication with diverse guests. Familiarity with hotel management systems and multi-line phone systems enhances efficiency. Experience handling night audit procedures or working overnight shifts is a plus. Knowledge of resort operations or large-scale hospitality environments is beneficial. Bilingual proficiency in English and another language supports guest relations in diverse settings. Join us to deliver exceptional hospitality experiences that leave lasting impressions! Your energy, dedication, and passion for service will help create an inviting environment where every guest feels valued and cared for from check-in to check-out.

Job Type:

Full-time Pay:

From $19.50 per hour

Work Location:

In person