Order Intake & Control:

Receive sales orders across multiple channels (mail, phone, EDI) and meticulously check data accuracy (pricing, stock availability, quantities) and policy compliance before releasing orders.

Order & Release Management:

Monitor and resolve order blocks related to commercial conditions, customer addresses, or delivery dates to keep the pipeline moving.

End-to-End SAP Processing:

Manage the complete order lifecycle—from original order creation in SAP to generating delivery numbers.

Logistics & Demand Alignment:

Collaborate closely with the Logistics department to maximize delivery execution and coordinate with Demand Planners to guarantee product availability.

Stakeholder Communication:

Serve as a key point of contact for the Sales Force and Trade Partners, ensuring prompt and high-quality responses to customer requests.

Credit Collaboration:

Work hand-in-hand with the Credit Department to resolve hold status and speed up blocked order releases.

Invoicing & Credits:

Process invoices and credit notes strictly aligned with approved customer price lists and internal compliance policies. experience 2-4 years of experience in Order Desk Management, Sales Operations, or Supply Chain—ideally within the electrical appliances, consumer electronics, or FMCG sectors skills Exceptional verbal and written communication skills; ability to collaborate effectively with cross-functional teams and external trade partners. High attention to detail with strong data control and problem-solving skills. A proactive approach to satisfying customer needs and streamlining internal processes. Excellent communication style to act as a smooth bridge between Sales, Credit, Logistics, and external Trade Partners. qualifications Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Economics, or a related field (or equivalent practical experience). Hands-on experience with SAP (Order Management/SD module) and proficiency in Microsoft Office (Excel). Strong hands-on experience with ERP softwares Fluency in English (written and spoken) is required for daily coordination with multinational teams. 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