• Overview
• As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.
• Bilingual Haitian Creole? Build Relationships. Make an Impact. Help People Stay Connected to Care.
• We're hiring an
• On-Site Bilingual Haitian Creole/English Retention Specialist
• in •Brooklyn, NY•!

If you're a strong communicator who enjoys helping people, solving problems, and building trusted relationships with clients and caregivers, we want to hear from you.

• Haitian Creole fluency is required.
• Bring your customer service, healthcare, home care, or client relations experience and join a team where your language skills can make a real difference in the communities we serve.
• ? $23-$24/hour | Weekly Pay

•?

On-Site:

• 148 39th St., Suite 19-4-BB, Brooklyn, NY 11232

•?

Monday-Friday:

• 8:30 AM-5:00 PM or 9:00 AM-5:30

PM Our Benefits:

+ Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life

• Responsibilities

• What You'll Do:

  +

• Patient Retention:

• Manage a full schedule of calls with existing clients to ensure they continue receiving our services. +

• Medicaid & Medicals:

• Follow up on Medicaid eligibility issues and obtain updated medical documentation from patients. +

• Process Management:

• Stay organized and ensure all processes are followed to retain patient services.

+

Collaboration:

Transfer qualified and converted callers to the appropriate departments and manage patient information in Salesforce. +

• Patient Relations:

• Work with diverse patients across New York State, providing top-notch customer service.
• Qualifications

• What You'll Bring:

  +
• Education
• : High school diploma or equivalent (required). +

• Language Skills:

• Bilingual in Spanish or Creole (preferred). +
• Tech-Savvy
• : Comfort with Microsoft Office, especially Excel. +

• Communication:

• Strong verbal skills, including listening, advising, and consulting. +

• Organized & Driven:

• Ability to manage time effectively and work independently or as part of a team. +

• Experience:

• Prior experience in home health care and knowledge of HHA Exchange (a plus).

_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._

• Pay Range
• USD $23.

00 - USD $24.00 /Hr.