NYC/NJ Ticket Ambassador

About Seastreak:

Seastreak provides fast passenger ferry services in the New York metropolitan area. We proudly offer high-speed catamaran services to points in Manhattan, central New Jersey, Nantucket, Martha's Vineyard, and more with a fleet of robust vessels. In addition to commuter services to and from Manhattan and New Jersey, we offer an array of special events, sightseeing cruises and tours, daytrips, and getaways year-round.

Job Summary:

The Ticket Ambassador is expected to provide exemplary customer service and assist in providing a smooth boarding process for all passengers. The Seastreak Ticket Ambassador is a full-time/seasonal job that will include weekend and holiday hours. The person in this position will work at various ports, including but not limited to BMB and East 35th St. Ticket Ambassadors assigned to work the docks in NYC will take the ferry from NJ to NYC at the beginning of the shift and return by ferry at the end of shift.

Responsibilities include:

Organize boarding lines before the vessel arrives; direct customers to the correct line and where to enter Scan tickets with handheld scanners, or assist customers with the purchase of digital tickets and reservations Greet passengers as they board and disembark Respond to customer inquiries, and resolve any issues or complaints Regularly check brochure rack holders and signage, alert supervisor if they require maintenance/attention Work with NJ Customer Service Representatives, and Crew to ensure a smooth boarding process Maintain a clean and orderly ticket booth shared with fellow Ticket Ambassadors and other ferry companies

Requirements:

High School diploma Experience in customer service Must be able to obtain a TWIC (Transportation Worker Identification Credential) after being hired, or already possess one. Certain felonies may exclude you from obtaining one. Excellent communication skills Willingness to familiarize oneself with Seastreak's current offerings and schedules to best assist customers.

Preferred Qualifications:

Experience in hospitality and/or experience as a tour guide We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed servicemember status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.

Job Types:

Full-time, Part-time Pay:

From $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person NYC/NJ Ticket Ambassador 326 Shore Drive, Highlands, NJ 07732 From $16 an hour - Part-time, Full-time From $16 an hour -

Part-time, Full-time About Seastreak:

Seastreak provides fast passenger ferry services in the New York metropolitan area. We proudly offer high-speed catamaran services to points in Manhattan, central New Jersey, Nantucket, Martha's Vineyard, and more with a fleet of robust vessels. In addition to commuter services to and from Manhattan and New Jersey, we offer an array of special events, sightseeing cruises and tours, daytrips, and getaways year-round.

Job Summary:

The Ticket Ambassador is expected to provide exemplary customer service and assist in providing a smooth boarding process for all passengers. The Seastreak Ticket Ambassador is a full-time/seasonal job that will include weekend and holiday hours. The person in this position will work at various ports, including but not limited to BMB and East 35th St. Ticket Ambassadors assigned to work the docks in NYC will take the ferry from NJ to NYC at the beginning of the shift and return by ferry at the end of shift.

Responsibilities include:

Organize boarding lines before the vessel arrives; direct customers to the correct line and where to enter Scan tickets with handheld scanners, or assist customers with the purchase of digital tickets and reservations Greet passengers as they board and disembark Respond to customer inquiries, and resolve any issues or complaints Regularly check brochure rack holders and signage, alert supervisor if they require maintenance/attention Work with NJ Customer Service Representatives, and Crew to ensure a smooth boarding process Maintain a clean and orderly ticket booth shared with fellow Ticket Ambassadors and other ferry companies

Requirements:

High School diploma Experience in customer service Must be able to obtain a TWIC (Transportation Worker Identification Credential) after being hired, or already possess one. Certain felonies may exclude you from obtaining one. Excellent communication skills Willingness to familiarize oneself with Seastreak's current offerings and schedules to best assist customers.

Preferred Qualifications:

Experience in hospitality and/or experience as a tour guide We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed servicemember status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.

Job Types:

Full-time, Part-time Pay:

From $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person