Office Administrative Assistant

At Kennedy Glass, customer service and administrative excellence go hand-in-hand. The Office Admin Assistant operates in a fast-paced environment, acting as the primary point of contact for our customers while providing critical operational support to the accounting team. This role is crucial to maintaining seamless daily operations, bridging the gap between front-line communication, scheduling, material procurement, and accounts receivable. (

Hours:

Monday - Friday, 8:00 AM to 4:30 PM)

PRIMARY RESPONSIBILITIES

Answer multiple incoming phone lines simultaneously and assist walk-in customers with exceptional professionalism. Provide accurate quotes for Auto Glass, Retail, and City Service customers, and conduct follow-up calls with pricing details. Create detailed work orders and actively manage the scheduling for Auto Glass, Retail tickets, and City Service jobs. Invoice completed jobs on a daily basis to ensure timely billing cycles, and process customer payments accurately. Manage Accounts Receivable (A/R) tasks, including making collection calls and generating and mailing monthly account statements. Create Purchase Orders (POs) to procure materials and take responsibility for receiving and monitoring inventory for upcoming jobs. Maintain organized and accurate filing systems for all office, customer, and accounting records. Coordinate and place supply or catering orders for company events and meetings as needed. Provide versatile operational support, assisting the Accounting Manager and colleagues with other tasks to ensure the office runs efficiently.

QUALIFICATIONS & REQUIREMENTS

Education:

High School Diploma (minimum).

Communication:

Fluent ability to speak and understand English; strong active listening skills with the ability to hear customer complaints before making judgments or decisions.

Demeanor:

Must possess empathy, patience, and the ability to remain detail-oriented while operating in a fast-paced environment.

Technical Skills:

Basic computer software skills required; familiarity with operating multi-line phone systems, scanners, and standard office equipment.

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Customer Service:

4 years (Preferred)

Office Admin:

1 year (Preferred)

Location:

Lawrence, KS 66044 (Required)

Work Location:

In person