Office Assistant / Customer Service Representative

About Us We are a fast-paced and growing insurance agency looking for an energetic, outgoing, and highly organized Office Assistant to join our team. We are seeking someone with a positive attitude who enjoys helping people, thrives in a busy environment, and can multitask with confidence. Position Overview The ideal candidate is extroverted, professional, detail-oriented, and comfortable communicating with clients both in person and over the phone. This role is perfect for someone who enjoys staying busy, working with a team, and providing excellent customer service. Responsibilities Answer incoming phone calls and assist clients professionally Greet and assist walk-in customers Schedule appointments and manage office calendars Process paperwork, emails, and policy documents Follow up with clients regarding payments, renewals, and requested information Assist agents with administrative and customer service tasks Maintain organized client files and office records Support daily office operations in a fast-paced environment Qualifications Outgoing, friendly, and confident personality Strong communication and customer service skills Ability to multitask and work efficiently under pressure Highly organized with strong attention to detail Professional appearance and attitude Basic computer and office software skills Bilingual is a plus Previous office, customer service, or insurance experience preferred but not required Must obtain a Property & Casualty Insurance License within the first 30 days of employment What We Offer Competitive pay Growth opportunities within the agency Positive and team-oriented work environment Paid training and support for licensing Bonus opportunities based on performance Hiring Process To apply, candidates must submit: Resume A 60-second introduction video telling us about yourself, your personality, and why you would be a great fit for our team Finalists will be contacted for a Zoom interview. Ideal Candidate We are looking for someone who: Loves talking to people Learns quickly Stays calm in a busy office Takes initiative without needing constant supervision Brings positive energy to the workplace every day To apply, please send your resume and introduction video to alberto@riosinsuranceagency.com

Pay:

$18.00 - $23.00 per hour

Work Location:

In person