Office Assistant I - GLPP Gastroenterology, UPMC

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Join the GLPP Gastroenterology team as an Office Assistant, where you will play a key role in delivering exceptional patient service and supporting efficient daily operations. We are seeking a highly organized candidate who can succeed in a fast-paced environment, managing scheduling, patient interactions, and administrative responsibilities with professionalism and accuracy. Prior medical office experience is preferred. This full-time position will work Monday through Friday between the hours of 8:00am and 4:30pm. No holidays, evenings or weekends are required. Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

Verify necessary information and records in the medical record and computerized scheduling system. Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions. Maintain clean, orderly waiting area including beverage area and reading materials. Prepare patient charts for upcoming appointments. Answer telephone, screens calls, takes messages, and provides information. Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Answer questions regarding patient appointments and testing. Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data. Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.