Office Clerk - Administrative Officer

Salary $18.91

• $28.

82 Hourly Location Towson, MD Job Type

NON-MERIT

Job Number

NM.102 05-2026

Department

HHS/FAMILY INVESTMENT DIVISION

Opening Date 05/14/2026 Closing Date Continuous

DESCRIPTION BENEFITS QUESTIONS

Regular Schedule:

34 hours per week. Non-Merit vacancies exists in the Bureau of Community Health Services, Department of Health and Human Services. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants. All interested candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications. (

Note:

Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.) You can attach your transcript(s) and/or license(s) to your application. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Examples of Duties The Office Clerk is responsible for reviewing and screening applications for Family Investment Administration (FIA) programs; verifying and interpreting information needed to make determinations and resolve problems in accordance with agency policies and procedures; interviewing and interacting with applicants/recipients to request verifications, and assisting customers in obtaining the required information necessary for Family Investment case managers to make a determination of eligibility for benefits.

EXAMPLES OF ESSENTIAL DUTIES

Accepts paperwork and information from customers and the local departments of social services. Enters customer information and records information into the appropriate database. Screens applications for FIA benefits, prepares and forwards packages to appropriate staff. Interviews and interacts with applicants to request and to verify information for pending cases in E&E. Assists customers in obtaining required information and documentation. Answers telephone calls from customers, DSS staff, advocates, physicians, attorneys, etc. and/or routes them to appropriate staff. Reviews, evaluates and verifies information. Proofreads, reviews, and examines documents for accuracy and completeness. Monitors and tracks cases that appear on pending reports so that a decision of eligibility can be made within appropriate timelines. Assists FIA staff in processing routine and simple changes. Prepares and edits correspondence, reports, charts, forms, graphs, schedules and other documents using a typewriter or the keyboard of a personal computer. Provides other related clerical support services as needed. (

NOTE:

The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.) Qualifications Possession of a high school diploma or an appropriate high school equivalency PLUS one year's general clerical experience. (Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education. Additional education may be substituted on a year-for-year basis for the required experience.) Knowledge, Skills and Abilities Knowledge of office procedures and filing systems. Knowledge of County rules and departmental regulations and procedures. Skill in operation of office machinery and automated office systems. Ability to communicate clearly. Ability to read and comprehend simple instructions and documents. Ability to answer routine questions. Ability to maintain files. Ability to process information according to established guidelines. Ability to effectively deal with the public. Proof of Education, License and Certification Applicants are required to submit proof of driver's license and education beyond high school to meet the qualifications of the position. Diplomas or transcript(s) must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Documents must be mailed or delivered to:

ATTN:

Office Clerk/Administrative Officer I

• Non-Merit Office of Human Resources Baltimore County Government 308 Allegheny Ave.

Towson, MD 21204 EXAMINATION

PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes. Conditions of Employment Physical and Environmental Conditions The work among positions in this class varies, but most often involves frequent walking and standing, some lifting and carrying of objects of moderate weight. Medical Examination and Employment Background Investigation Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks. Employer Baltimore County Address 308 Allegheny Avenue Towson, Maryland, 21204 Phone 410-887-3135 Website http://www.baltimorecountymd.gov

Regular Schedule:

34 hours per week. Non-Merit vacancies exists in the Bureau of Community Health Services, Department of Health and Human Services. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants. All interested candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications. (

Note:

Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.) You can attach your transcript(s) and/or license(s) to your application. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Examples of Duties The Office Clerk is responsible for reviewing and screening applications for Family Investment Administration (FIA) programs; verifying and interpreting information needed to make determinations and resolve problems in accordance with agency policies and procedures; interviewing and interacting with applicants/recipients to request verifications, and assisting customers in obtaining the required information necessary for Family Investment case managers to make a determination of eligibility for benefits.

EXAMPLES OF ESSENTIAL DUTIES

Accepts paperwork and information from customers and the local departments of social services. Enters customer information and records information into the appropriate database. Screens applications for FIA benefits, prepares and forwards packages to appropriate staff. Interviews and interacts with applicants to request and to verify information for pending cases in E&E. Assists customers in obtaining required information and documentation. Answers telephone calls from customers, DSS staff, advocates, physicians, attorneys, etc. and/or routes them to appropriate staff. Reviews, evaluates and verifies information. Proofreads, reviews, and examines documents for accuracy and completeness. Monitors and tracks cases that appear on pending reports so that a decision of eligibility can be made within appropriate timelines. Assists FIA staff in processing routine and simple changes. Prepares and edits correspondence, reports, charts, forms, graphs, schedules and other documents using a typewriter or the keyboard of a personal computer. Provides other related clerical support services as needed. (

NOTE:

The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.) Qualifications Possession of a high school diploma or an appropriate high school equivalency PLUS one year's general clerical experience. (Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education. Additional education may be substituted on a year-for-year basis for the required experience.) Knowledge, Skills and Abilities Knowledge of office procedures and filing systems. Knowledge of County rules and departmental regulations and procedures. Skill in operation of office machinery and automated office systems. Ability to communicate clearly. Ability to read and comprehend simple instructions and documents. Ability to answer routine questions. Ability to maintain files. Ability to process information according to established guidelines. Ability to effectively deal with the public. Proof of Education, License and Certification Applicants are required to submit proof of driver's license and education beyond high school to meet the qualifications of the position. Diplomas or transcript(s) must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Documents must be mailed or delivered to:

ATTN:

Office Clerk/Administrative Officer I

• Non-Merit Office of Human Resources Baltimore County Government 308 Allegheny Ave.

Towson, MD 21204 EXAMINATION

PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes. Conditions of Employment Physical and Environmental Conditions The work among positions in this class varies, but most often involves frequent walking and standing, some lifting and carrying of objects of moderate weight. Medical Examination and Employment Background Investigation Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks. Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise. Equal Opportunity Employer Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants. Smoke free workplace All Baltimore County offices are smoke free. Drug free workplace Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination. Employee Assistance Program Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life. Health Insurance In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week. Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire.

Plans offered include:

Medical, Prescription, Dental and Vision insurance. Flexible Spending Accounts Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs. Life Insurance In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week. Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000. Retirement Employees are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions. Paid Leave Sick Leave

• Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement. Vacation Leave
• Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally. Holidays
• Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year.

Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday. Bereavement Leave Jury Leave Military Leave Baltimore County Employees Federal Credit Union Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services. Direct Deposit Payroll through direct deposit to the financial institution selected by employee is required. Deferred Compensation Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice. Disclaimer This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.