Office & Customer Service Coordinator

Job Classification:

Non-exempt, Administrative Support Position Summary The Office & Customer Service Coordinator plays a key role in supporting marina operations by managing administrative tasks, customer communications, and basic accounting functions. This position ensures smooth day-to-day operations, accurate record-keeping, and exceptional customer service. Key Responsibilities Accounts & Customer Management

Process Accounts Receivable:

enter customer payments, send invoices, and issue monthly statements.

• Send 25-day payment reminders and maintain accurate customer account records.
• Maintain customer files, insurance documentation, and account terms.
• Track and compile reports for customer accounts and boat records.
• Create welcome packets for new customers and maintain ongoing communication.
• Process reservations, sell slips, and maintain customer payment schedules. Inventory & Vendor Coordination
• Receive inventory and maintain accurate pricing records.
• Enter parts on work orders and track order status.
• Enter vendor credits and compile vendor statements.
• Maintain vendor eligibility and ensure accurate paper and electronic filing systems. Operational Support
• Send out estimates and enter warranty work requests.
• Assist with curb appeal and upkeep of pool, ship store, and main deck areas.
• Lock and unlock buildings as scheduled.
• Answer phone calls and messages promptly and professionally.
• Place orders for supplies and maintain inventory levels. Administrative Duties
• Maintain both paper and electronic files for customers, vendors, and operational records.
• Generate and track operational reports as needed. Qualifications
• Strong organizational and multitasking skills.
• Proficiency in office software (Excel, Word, QuickBooks or similar).
• Excellent communication and customer service skills.
• Basic understanding of accounts receivable and inventory management.
• Ability to work independently and as part of a team. Pay Range & Benefits $20-$24 per hour or $42,000-$50,000 annually (depending on experience and responsibilities).
• 401(k) Retirement Plan
• Health Insurance Coverage
• Paid Time Off (PTO)
• Seasonal Bonus Opportunities
• Employee Discounts on Marina Services
• Flexible Scheduling Options Work Environment Marina setting with a mix of office and outdoor tasks.

Seasonal flexibility required for peak boating periods. How to Apply Send email including resume and/or inquiries to applications.marina@gmail.com

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Retirement plan

Work Location:

In person