Office lead

Office lead

W3488 US

Highway 2/41, Powers, MI 49874 $60,000

• $80,000 a year
• Full-time $60,000
• $80,000 a year
• Full-time Office lead Quality Water Specialists, Inc.

of Powers, Michigan is accepting applications for:

FULL TIME

in person, Office lead. Quality Water Specialists, Inc. is a family owned company, in business since 1984, providing products and services that enhance lives though water, for our customers and employees. We are committed to doing the job right the first time, serving both our customers and team through strong communication and accountability, and continuously improving our people, processes, and performance. Our goal is to build a high-performing team that takes pride in their work, supports one another, and delivers an exceptional experience every day. Do you want the opportunity to be part of a company that is changing lives for the better? If you're looking for a career with a purpose, you've come to the right place!

POSITION SUMMARY

The Office Leader / Manager is responsible for leading the office team through servant leadership, ensuring daily execution, delivering excellent customer communication, and maintaining strong financial accuracy through oversight of bookkeeping. This role drives the performance, organization, and consistency of all office operations.

WHAT WINNING LOOKS LIKE

• The office runs smoothly, efficiently, and without chaos or confusion
• The team completes their daily responsibilities consistently and successfully
• Phones are answered promptly and customers feel taken care of every time
• Scheduling is accurate, organized, and supports technician productivity
• Communication between office, service, and leadership is clear and proactive
• Bookkeeping is accurate, up-to-date, and provides clear financial visibility
• Accounts receivable, billing, and deposits are handled consistently with minimal errors
• Customer issues are resolved quickly and professionally
• The team feels supported, confident, and accountable in their roles
• There are minimal callbacks, scheduling errors, or internal breakdowns
• The office continues to improve systems, processes, and overall performance

SKILLS NEEDED TO WIN

Servant Leadership

• Ability to support, coach, and elevate team members daily
• Leads by example with a positive, solution-focused mindset
• Removes obstacles so the team can perform at a high level Communication
• Clear, professional, and confident communication with customers and team
• Strong listening skills with the ability to respond with empathy and clarity
• Keeps everyone aligned through proactive updates and follow-through Organization & Execution
• Highly organized with strong attention to detail
• Ability to manage multiple priorities without losing control of the day
• Ensures tasks are completed accurately and on time Problem Solving
• Identifies issues quickly and takes ownership to resolve them
• Makes decisions confidently while staying calm under pressure
• Prevents problems before they impact customers or the team Customer Service Excellence
• Creates a consistently positive customer experience
• Handles escalations professionally and effectively
• Maintains high standards for every customer interaction Financial Awareness & Accuracy
• Understands bookkeeping fundamentals (AR, AP, invoicing, deposits)
• Ensures financial data is accurate, timely, and reliable
• Holds the bookkeeping function accountable for consistency Accountability & Ownership
• Takes full responsibility for office performance
• Holds self and team accountable to expectations
• Follows through on commitments without needing reminders Team Development
• Coaches team members to improve performance and confidence
• Provides consistent feedback and support
• Builds a positive, productive, and engaged team culture

CORE RESPONSIBILITIES

(HIGH-LEVEL)

• Lead and support office staff through servant leadership
• Ensure daily completion of team responsibilities
• Oversee customer communication, scheduling, and dispatch
• Maintain organized and efficient office operations
• Oversee bookkeeping accuracy and financial processes
• Support hiring, training, and development of team members
• Continuously improve systems and workflows

CULTURE FIT

• Positive, team-first mindset
• Strong work ethic and reliability
• Professional and respectful in all interactions
• Takes pride in doing things the right way
• Committed to growth, learning, and improvement

Perks and Benefits:

Company training provided Cross training provided to allow for advancement Paid vacation & sick days upon 6 months of employment Simple IRA plan (can start right away) with 3% Company match after one-year #####Please Include in your response your favorite food. Candidates may submit resumes with references, in person or mail to: Quality Water Specialists, Inc.

W3488 U.S. 2 & 41 P.O.

Box 460 Powers, MI 49874 906-497-5764 800-331-4426

Pay:

$60,000.00

• $80,000.

00 per year

Benefits:

Employee discount Paid time off Professional development assistance Retirement plan

Work Location:

In person