Office Manager

Benefits:

Bonus based on performance Employee discounts Opportunity for advancement Paid time off Position The Marina at Highland Lake is seeking a versatile, high-energy Office Manager to lead our team in day-to-day business functions. This role is the heartbeat of our small, family-run business; it requires a dependable professional who can seamlessly transition between team management, high-level bookkeeping, and premium customer service. The ideal candidate thrives in a dynamic environment and is committed to maintaining the excellence of our operations. Schedule Seasonal Flex ( Full-time in summer / Part-time in winter ) This role follows the natural rhythm of the lake season: Peak Season (May-Sept): up to 40 hours/week (Includes one weekend day and summer holidays). Shoulder Season (Mar, Apr, Oct, Nov): ~28-32 hours/week. Off-Season (Dec-Feb): ~24 hours/week.

Key Responsibilities Strategic Office Management Customer Experience:

Deliver first-rate service as the primary point of contact via phone, email, and in-person interactions.

Financial Oversight:

Act as a \"Full Charge Bookkeeper\" managing all A/R, A/P, and financial records via QuickBooks Online.

Administrative Leadership:

Maintain accurate customer databases for service, storage, and legal contractual agreements.

Retail Operations:

Oversee store inventory, point-of-sale (POS) processing, office equipment/supplies, and overall property aesthetics.

Operational Logistics Fleet Management:

Respond to inquiries and manage customer reservations for our boat rental fleet. Coordinate boat rental schedules and manage the end-to-end check-in/check-out process.

Team Leadership:

Recruit, train, and schedule seasonal staff; Provide leadership by example; this includes assisting the dock team with fueling and rental transitions during peak 'rush' periods.

Sales Support:

Facilitate sales inquiries for new/used boats and Shoremaster dock and boat lift systems. Manage inventory, digital listings and assist with registration documentation.

Brand & Marketing Support Digital Presence:

Assist with social media updates and routine website maintenance to support online engagement.

Collateral:

Help coordinate the production of marketing materials and brochures to promote seasonal services.

Event Support:

Provide administrative and onsite assistance for marina events, including boat shows, demo days, and marketing functions.

Qualifications & Skills Leadership:

Proven supervisory experience with the ability to motivate a seasonal team.

Technical:

Proficiency in QuickBooks Online , Microsoft Excel, and Word is required.

Communication:

Exceptional written and verbal skills and a commitment to outstanding customer service.

Physical Requirements & Environment :

Ability to lift up to 25 lbs. and work outdoors in varying weather conditions.

Knowledge:

Familiarity with boating terminology, boating experience and local lake culture is preferred.

Professionalism:

Maintains a professional appearance and demeanor as a key representative of the marina brand. Office Manager Winsted, CT 06098 $25

• $30 an hour
• Full-time $25
• $30 an hour

•

Full-time Benefits:

Bonus based on performance Employee discounts Opportunity for advancement Paid time off Position The Marina at Highland Lake is seeking a versatile, high-energy Office Manager to lead our team in day-to-day business functions. This role is the heartbeat of our small, family-run business; it requires a dependable professional who can seamlessly transition between team management, high-level bookkeeping, and premium customer service. The ideal candidate thrives in a dynamic environment and is committed to maintaining the excellence of our operations. Schedule Seasonal Flex ( Full-time in summer / Part-time in winter ) This role follows the natural rhythm of the lake season: Peak Season (May-Sept): up to 40 hours/week (Includes one weekend day and summer holidays). Shoulder Season (Mar, Apr, Oct, Nov): ~28-32 hours/week. Off-Season (Dec-Feb): ~24 hours/week.

Key Responsibilities Strategic Office Management Customer Experience:

Deliver first-rate service as the primary point of contact via phone, email, and in-person interactions.

Financial Oversight:

Act as a \"Full Charge Bookkeeper\" managing all A/R, A/P, and financial records via QuickBooks Online.

Administrative Leadership:

Maintain accurate customer databases for service, storage, and legal contractual agreements.

Retail Operations:

Oversee store inventory, point-of-sale (POS) processing, office equipment/supplies, and overall property aesthetics.

Operational Logistics Fleet Management:

Respond to inquiries and manage customer reservations for our boat rental fleet. Coordinate boat rental schedules and manage the end-to-end check-in/check-out process.

Team Leadership:

Recruit, train, and schedule seasonal staff; Provide leadership by example; this includes assisting the dock team with fueling and rental transitions during peak 'rush' periods.

Sales Support:

Facilitate sales inquiries for new/used boats and Shoremaster dock and boat lift systems. Manage inventory, digital listings and assist with registration documentation.

Brand & Marketing Support Digital Presence:

Assist with social media updates and routine website maintenance to support online engagement.

Collateral:

Help coordinate the production of marketing materials and brochures to promote seasonal services.

Event Support:

Provide administrative and onsite assistance for marina events, including boat shows, demo days, and marketing functions.

Qualifications & Skills Leadership:

Proven supervisory experience with the ability to motivate a seasonal team.

Technical:

Proficiency in QuickBooks Online , Microsoft Excel, and Word is required.

Communication:

Exceptional written and verbal skills and a commitment to outstanding customer service.

Physical Requirements & Environment :

Ability to lift up to 25 lbs. and work outdoors in varying weather conditions.

Knowledge:

Familiarity with boating terminology, boating experience and local lake culture is preferred.

Professionalism:

Maintains a professional appearance and demeanor as a key representative of the marina brand.