Office Manager

About Us Comfort and Passionate Health Services is a growing home health agency dedicated to providing compassionate, high-quality care to clients in their homes. We are seeking a highly organized, dependable, and customer-focused office manager to join our team and help ensure the smooth daily operation of our agency. Position Summary The office manager serves as a key member of our administrative team and is responsible for coordinating office operations, staffing activities, employee and client communications, scheduling support, timesheet and EVV audits, and problem resolution. This role requires excellent communication skills, strong attention to detail, and the ability to work collaboratively with other office managers and agency leadership. Key Responsibilities Answer incoming calls professionally during office hours and participate in after-hours call coverage as assigned. Communicate effectively with clients, caregivers, nurses, therapists, and other agency staff. Coordinate staffing and scheduling to ensure appropriate coverage for client needs. Respond promptly to employee and client concerns and work toward effective solutions. Audit employee timesheets for accuracy and completeness. Review and audit Electronic Visit Verification (EVV) records to ensure compliance with agency and payer requirements. Monitor attendance, scheduling changes, call-offs, and staffing shortages. Maintain accurate employee and client records. Assist with onboarding and orientation of new employees. Collaborate with fellow office managers and administrative staff to ensure efficient daily operations. Follow up on outstanding documentation and compliance requirements. Support management with administrative projects and operational tasks. Maintain confidentiality of client and employee information in accordance with HIPAA regulations. Qualifications High school diploma or equivalent required; associate or bachelor's degree preferred. Previous office management, healthcare administration, scheduling, or home health experience preferred. Strong organizational and multitasking abilities. Excellent verbal and written communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with EVV systems, scheduling software, or home health operations is a plus. Ability to remain professional and calm in a fast-paced environment. Strong problem-solving and customer service skills. Ability to work independently and as part of a team. What We Offer Competitive hourly pay ($18-$30 per hour) Supportive team environment Opportunities for professional growth and advancement Meaningful work that positively impacts clients and families Stable, growing healthcare organization How to Apply Interested candidates should submit their resume and a brief cover letter outlining their relevant experience. Comfort and Passionate Health Services is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds. Apply today and become part of a team committed to providing compassionate care and exceptional service to our community.

Job Type:

Full-time Pay:

$18.00 - $30.00 per hour Ability to

Relocate:

Lancaster, OH 43130: Relocate before starting work (Required)

Work Location:

In person