Office Manager / Administrative Coordinator / Customer Service

Job Summary Location:

Brea, CA 92821

Job Type:

Full-time, on-site We are seeking a reliable, organized, and proactive Office Manager / Administrative Coordinator to support daily office operations, customer and distributor communication, basic HR and administrative workflows, and AR/AP monitoring. This role is ideal for someone who is detail-oriented, dependable, self-motivated, comfortable managing multiple responsibilities, and able to communicate professionally with customers, distributors, retailers, vendors, and internal team members. Key Responsibilities Daily Office Operations Be the first team member arriving at the office by 9:00 AM . Manage daily office routines, office supplies, workplace organization, vendor coordination, and general administrative needs. Track deadlines, calendars, meetings, billing matters, payments, renewals, and administrative follow-ups. Assist with general office coordination and ensure the workplace runs smoothly. Customer, Distributor & Retailer Support Answer incoming calls from distributors, retailers, and end users. Respond to general product, order, return, warranty, and service-related questions. Assist with basic technical support communication. Coordinate with internal technical and service staff when issues require deeper mechanical or electrical knowledge. Maintain a professional, helpful, and calm communication style with customers. HR & Compliance Administration Support general HR compliance tasks and employee recordkeeping. Collect and organize digital timesheet reports generated through the time-tracking app. Help track attendance, schedules, basic payroll-related documentation, and internal HR reminders. Maintain confidentiality with employee and company information. AR/AP & QuickBooks Coordination Monitor accounts receivable and accounts payable. Follow up with distributors and customers to help ensure AR is paid on time. Coordinate with the company's external bookkeeper to help maintain the QuickBooks system. Assist with bill payments, invoice tracking, payment reminders, and document organization. QuickBooks experience is a plus , but advanced bookkeeping expertise is not required. Basic accounting awareness and strong attention to detail are important. Required Qualifications Prior experience in office administration, office management, executive assistance, customer service, or operations support preferred. Strong organizational, follow-up, and communication skills. Comfortable answering calls and communicating with customers, distributors, vendors, and team members. Basic understanding of AR/AP, invoices, bills, and business documentation. Experience with QuickBooks is a plus, but bookkeeping proficiency is not required. Experience with HR administration, timesheets, payroll support, or compliance documentation is a plus. Comfortable using Microsoft Office, including Excel and Word , as well as Microsoft Teams, Outlook, and general business software. Dependable and able to commute daily to Brea, CA 92821 . Must be able to work on-site full-time. Nice-to-Have Qualifications Prior work experience involving hardware products, tools, equipment, or pressure washers. Warehouse or inventory experience, including small warehouse organization, parts control, receiving, and cycle counts. Spanish and / or Chinese/Mandarin language skills. Education High school diploma, trade school certificate, associate degree, or higher education obtained in the United States preferred.

Job Types:

Full-time, Part-time, Contract Pay:

$3,000.00 - $4,500.00 per month

Experience:

Office management: 1 year (Preferred)

Language:

Spanish (Preferred) Chinese (Preferred) Ability to

Commute:

Brea, CA 92821 (Required)

Work Location:

In person