Office Manager & Case Coordinator

Office Manager & Case Coordinator Department:

Access & Opportunity:

Equal Opportunity - 630000 Minimum Qualifications Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. License/Certification Required Essential Job Functions Providing support to the office to ensure compliance with University Policy, Title IX, Title VII, ADA/504, VAWA and the Clery Act Providing administrative and case management support to the office related to procedures, investigations, and resolution processes Overseeing recruitment and training of applicable volunteer participants including but not limited to advisors, advocates, and hearing officers Overseeing coordination and administration of hearings and serve as a hearing administrator in formal hearings conducted by the office Coordinating the receipt of NCAA Student-Athlete Attestations in collaboration with the Title IX Coordinator Assisting office staff with scheduling meetings, sending correspondence, and notetaking. Assist with evidence collection and preparation, including but not limited to: Bates stamping, compilation, and transcript redactions, etc. Knowledge, Skills, & Abilities Required for this

Position Knowledge of:

Office management including the handling of confidential documents Computer programs and systems to quickly address and meet business needs

Skills & Abilities Required:

Effective communication strategies (verbal, written, and interpersonal) to meet constituents' needs Exceptional organizational skills and detail-oriented Ability to consistently practice diplomacy, discretion, and exceptional customer service Ability to use proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, concise, and error-free Ability to maintain the confidentiality of sensitive and confidential information (e.g., personnel-related issues, FERPA-protected student information, etc.) Ability to take initiative, work independently, and complete projects without detailed instructions Ability to maintain detailed records of work-related activities Ability to manage workload and prioritize work assignments to ensure completion within established timeframes and by expected deadlines Strong critical thinking skills Ability to manage multiple budgets with accuracy Preferred Qualifications Three or more years of related office experience Experience working at a university and knowledge of policies and procedures relevant to the position Experience working in civil rights compliance Experience working with confidential information and/or compliance area Experience with Microsoft Office, Database management, Procurement Card credit card program, Banner programs, AIM, YoMart, and Degree Works Demonstrated ability to work in a high-volume environment with competing deadlines Experience creating, implementing, and conducting training and presentations.

Work Schedule/Hours:

8:00 a.m.-5:00 p.m.

Monday-Friday Anticipated Hiring Range:

$44,218 - $48,004

Closing Date:

5/21/2026 To apply, visit https://appstate.peopleadmin.com/postings/54140 Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation. jeid-0e752a3d2fff4e40b3c9fdadc885de03