Office Manager & Customer Service Agent

About the Role To Apply for this Job Click Here We are seeking a highly organized and customer‑focused Office Manager & Customer Service Agent to support daily office operations while serving as the primary customer service contact for customers. It is a hands‑on, on‑site position supporting customers, field teams, logistics partners, and internal stakeholders in a fast‑paced, lean environment.

Key Responsibilities:

Customer service support as the main point of contact for customer inquiries related to orders, products, billing, and issue resolution Order processing and management in ERP/CRM systems, including order entry, updates, and status communication Proactive communication of order status to customers and internal teams Issue escalation to Sales, Finance, Quality, Logistics, or Account Management and tracking through resolution Export documentation support and customs requirements for international shipments Customer account setup in ERP/CRM systems, including coordination of credit approval Invoicing accuracy support in partnership with Finance Follow‑up on outstanding invoices and escalation of credit issues as needed Maintenance of accurate customer data aligned with company standards Office operations oversight including facilities coordination, vendor management, supplies, and reception Support for field teams with collateral inventory, sample kits, and onboarding logistics 1457325_1778706123 To Apply for this Job Click Here Excited about this job? Don't wait — Step into a role that matches your potential! Apply Now