One-Stop Student Services Specialist

Under the supervision of the Director of Admissions, the One-Stop Student Service Specialist is cross-trained to serve most student service-related concerns in BCC's One-Stop Student Service Center. The One-Stop Student Service Specialist provides a full range of student support services and is knowledgeable of enrollment, registration, student records, student financial aid, Scholarship Programs, placement testing, college life, career services, on-line resources, and academic support services. The One-Stop Student Service Specialists also assists with college recruiting activities and Career and College Promise enrollment. Assist students in the admissions/enrollment process by providing application completion assistance, information regarding academic placement testing, basic academic advising, basic financial aid assistance, registration assistance, on-line resources, Student Portal, and College E-mail instruction, tuition/fee payment instruction, and information on scholarship opportunities. Read, interpret, and communicate College policies and procedures. Provide on-going information to students, potential students, parents, and general public regarding policies, programs, and procedures. Remain current in knowledge of deadlines and general college policies/protocol that relate to financial aid, tuition payment, testing, orientation, class registration, add/drop and withdrawal from classes. Promote awareness of current scholarship programs. Promote the College's communication systems such as the College's Student Portal, Self-Service, AVISO, and social media sites. Assist with developing academic and individual action plans to retain students to graduation. Advise incoming and continuing students relative to Brunswick Guarantee Scholarship eligibility and annual renewal process. Collaborate with administrators, staff, and faculty to identify areas of improvements in procedures and communication. Assist with campus tours, recruiting and admission events, as well as new student orientation, financial literacy, and other programs as assigned. Provide appropriate referrals as required. Maintain records of students served and services provided. At all times, takes necessary steps and precautions to preserve confidentiality of protected information as per college policies and state and federal laws (FERPA, HIPPA). Assist students in co-curricular student development by providing information regarding Student Government, volunteer, ambassador, work study, club membership, and student life opportunities. Performs related duties as assigned. Associate degree from a regionally accredited institution. Two years of experience in an educational environment, social service agency, or in the private business sector with specific experience in customer services (preferably student services.) Enjoy assisting students and providing awareness to the community all while striving to provide excellent customer service. Ability to take required initiative to solve problems. Strong organizational skills with attention to detail. Experience using technology including e-mail, word processing, spreadsheet, database, presentation software, and use of the Internet. Strong interpersonal skills to interact tactfully and courteously with students, faculty, staff, and the general public. Ability to collaborate with others and work as part of a team. Must be a "quick study" to quickly grasp and retain knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize. Demonstrate oral and written communication skills to interact with a wide range of diverse individuals. Flexible schedule required to meet department needs as some evening, weekends and extended hours may be required.