Onsite Desktop Support Technician

Onsite Desktop Support Technician firstPRO Inc. - 3.7 Palmyra, NJ Job Details Permanent | Full-time $50,000 - $60,000 a year 16 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Authentication Knowledge management Customer communication Network troubleshooting Teamwork Microsoft Outlook Bachelor's degree in information technology Interpersonal skills IT asset management Laptop (troubleshooting support) IT service management iOS Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Android Communication platforms 3 years Databases System maintenance Analysis skills Associate's degree in information technology Computer hardware Customer support ticket management WAN Mobile device management Microsoft Teams IT Webex Equipment inventory management Associate's degree Escalation handling Communication skills Active Directory management Fixed asset management Information Technology VPN Full Job Description We are looking for a skilled and customer-oriented Desktop Support Technician to join our IT Support Services team. In this role, you will deliver hands-on technical support across a multi-site corporate and manufacturing environment, ensuring end-user systems, applications, and devices run smoothly and efficiently. The ideal candidate is proactive, communicates effectively, and has experience supporting a broad range of enterprise technologies. Key Responsibilities Deliver daily desktop support to end users, including troubleshooting hardware, software, and peripherals Support and maintain Windows 11 systems, including configuration and issue resolution Administer and support Microsoft 365 services such as Outlook, Teams, and OneDrive Manage user accounts, permissions, and distribution groups within Active Directory Provide support for collaboration platforms, including Microsoft Teams and Webex Maintain and update the asset database, tracking deployed and in-stock equipment Perform laptop imaging, provisioning, and deployment using standard corporate tools Diagnose and resolve network connectivity issues, including basic LAN/WAN troubleshooting Support VPN access and troubleshoot remote connectivity issues Assist with RSA multi-factor authentication and related security tools Set up, maintain, and troubleshoot printers Provide support for mobile devices on both iOS and Android platforms Manage devices using Mobile Device Management (MDM) solutions Create and maintain knowledge base documentation Accurately document incidents, resolutions, and processes in the IT ticketing system Ensure a high level of customer satisfaction through clear communication and timely support Collaborate with other IT teams to escalate and resolve complex technical issues Required Qualifications 3-5 years of experience in desktop or end-user support within a corporate environment Strong working knowledge of: Microsoft 365 (O365) Active Directory Windows 11 VPN technologies and remote access tools Basic networking concepts (LAN/WAN troubleshooting) Experience with laptop imaging and deployment processes Experience supporting iOS and Android mobile devices Strong troubleshooting and analytical skills Excellent customer service and interpersonal abilities Strong verbal and written communication skills Ability to work independently while managing multiple priorities Willingness to travel locally up to 20% Preferred Qualifications Associate's or Bachelor's degree in Information Technology or a related field (or equivalent experience) Experience supporting Lenovo hardware in an enterprise environment Familiarity with ITIL practices or structured IT service management frameworks

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person