OPERATIONS INSURANCE ANALYST- WATERFORD

OPERATIONS INSURANCE ANALYST

(OPERATIONS)

Job Summary:

The Analyst provides support managing a broad variety of operations and administrative departmental activities. This includes the operational excellence process and initiatives, conducting data integrity, compliance, and operational efficiency analysis and reporting. This includes the development, integration and preparation of Executive and Senior Management presentations and reports.

Essential Responsibilities:

Insurance quality report on a monthly base Review and analyze several Insurance, Escrow and Tax reports to capture anomalies. Ensure procedural manuals are maintained and properly updated. Assist in the documentation of audit comments corrections Perform the daily/monthly commercial insurance renewals for escrow and non-escrow accounts, general liability and Master policy insurance, Hazard and Flood insurance. Request policy renewal from customer/agent and update policies within customer loan account. Review Insurance policies to ensure they meet established coverage and regulatory requirements. Update HOA insurance policy on daily base Keep abreast of and constantly monitor and apply residential and commercial insurance compliance rules and regulations, like FEMA for flood insurance and the likes to mitigate inherent risks. Assist in the Property Taxes payment process. Pull reports and prepare loan portfolio for reconcilement, review and correct loan addenda and incorrect payments. Update Tax Addendum in Navigator on a daily base Provide daily support to the Loan Payment Servicing and Mortgage insurance inbox regarding any insurance, taxes Maintain Satisfactory compliance on all SOX and Audit compliance. Participate in departmental projects assigned by supervisor, manager, and regional director. Learn other tasks and serve as back up for another Operations Analyst including Balancing daily and monthly the GL's account for loan servicing

Other Responsibilities:

Support to other operations areas as needed. Monitor departmental metrics to identify process improvement in order to achieve measurable and sustainable results for continuous reduction. Assist in monitoring of workload within the unit and capacity planning analysis. Support in the root cause analysis of departmental issues and opportunities of improvement, and train on these topics until resolution.

Independence of Judgment:

The degree of judgment is related to the integration and coordination of varied elements and its application to specific subjects.

Impact of Errors:

The errors impact is related to the stability and continuity of the Corporation.

Work Environment:

Employees in this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions. These employees are exposed to external elements when representing the corporation at external events and may be required to work extended hours, including holidays, should these coincide with company events.

Competencies:

The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture, and philosophy.

Initiative and Business Perspective:

Strives to know the market in which his/her operations are held. The incumbent must have knowledge of how a corporation works, including current and future policies, best practices, trends and business background. Must also have knowledge of the effect of decisions in the accomplishment of objectives. The employee must show knowledge of the competitive environment and strategic thinking, risk dimensions and skills to provide alternatives to these.

Communication Skills:

Excellent verbal and written communication in English (Spanish is a plus). Ability to adapt to different types of persons, convey an effective message and listen properly to align needs and ensure a proper outcome for all parties involved. The employee recognizes the value in the continuous sharing of information and the competitive advantage that this brings. The employees actively seek information from a variety of sources and communicates it in different forms. The employee has the capacity to use different technologies to access and share information. Assumes the responsibility to ensure his/her employees have the updated and precise information, needed for success. Ability to communicate and interact with all levels of the organization.

Customer Service:

Seeks to satisfy and exceed the interests, expectations and needs of the customer (internal and external) within the highest standards established within the Corporation.

I nnovation:

Integrates the creation, enhancement, and the changes in the compliance with his/her functions to maximize the effectiveness of the job and originate benefits to the Corporation.

CorporateCompliance:

DemonstratethevaluesoftheCorporation:

Integrity, Respect, Responsibility, Support, Innovator, Agile, Compromised with Quality, Customer Focus.

Leadership and Influence:

Influences in a positive way other people, while demonstrate ability to master the skills necessary for the completion of goals established.

Problem Resolution:

Can identify problems, resolve these, act with determination and demonstrate good judgment and integrity. Can differentiate between causes and symptoms and compiles information and alternatives to illustrate problems and issues. Involves other people, as appropriate and obtains information of various sources to reach a solution. Establishes a balance between analyzing and resolving an issue. Is compromised with action and due dates.

Vision and Values:

Understands the tasks assigned and how these are directed to the achievement of objectives, identifies opportunities that represent a better alternative to achieve objectives. The behaviors are aligned to the vision and values, even though it might be difficult to achieve.

Quality:

Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality. The person's delivers and/or manage the delivery of results which meet the highest standards of quality. Strives for continuous improvement and the sharing of best practices.

Teamwork:

Contributes to building a positive team spirit.

Ethics:

Treats people with respect and upholds organizational values maintaining composure, tact, and courtesy that could be routinely high volume and demanding.

Multitask:

Is able to manage various requirements at the same time and able to plan ahead to ensure these are met effectively and efficiently.

Organizational Support:

Follows policies and procedures and completes administrative tasks correctly and on time.

Responsive:

Seeks to address inquiries and requests on an expedited manner.

Quality:

Maintain strong attention to details.

Computer Literature:

Advanced in Microsoft (Outlook, Word, Excel, Access and Power Point)

Analytical Skills:

Strong analytical skills and ability

Minimum Requirements:

Minimum of 3 years' experience in a similar role. Ability to work independently as well as part of a team to achieve department goals. Ability to follow instructions and be detail oriented. Proven record of going above and beyond in assigned duties. Ability to work well with all levels of management and staff. Ability to work in a high volume and time sensitive environment. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

First BanCorp. es una corporación organizada bajo las leyes del Estado Libre Asociado de Puerto Rico y los Estados Unidos de América que ofrece igualdad de oportunidades de empleo que no discrimina contra persona alguna por razón de raza, color, creencias religiosas, género, edad, origen nacional, impedimento físico o mental, condición de veterano de la Era de Vietnam o veterano con impedimento. First BanCorp., sus subsidiarias y afiliadas son un contratista federal sujeto al cumplimiento con la Ley de Asistencia para el Reajuste de los Veteranos de la Era de Vietnam, según enmendada, y la Ley de Rehabilitación de 1974, según enmendada. Estas leyes y sus correspondientes reglamentos requieren que First BanCorp. tome acción afirmativa para emplear y promover en el empleo a individuos calificados con impedimentos, veteranos con impedimentos, veteranos de la Era de Vietnam y otros veteranos elegibles. Si es usted un individuo con impedimento, un veterano con impedimentos, un veterano de la Era de Vietnam o un veterano elegible nos gustaría incluirle en nuestro Plan de Acción Afirmativa, por lo que agradeceremos nos informe. Puede hacerlo ahora o en cualquier momento en el futuro. Ofrecer esta información es totalmente voluntario. Esta información nos ayudará a hacer los esfuerzos razonables para acomodar su incapacidad. Si usted decide identificarse, la información provista se usará únicamente para propósitos relacionados con las leyes y reglamentos aplicables. La información se mantendrá con carácter confidencial, excepto que podría ser compartida, en casos en que sea necesario, con (1) supervisores y gerentes; (2) personal de seguridad y/o primeros auxilios; (3) oficiales del gobierno encargados del cumplimiento de las leyes y reglamentos relacionados. Si usted elige identificarse voluntariamente puede comunicarse con nuestra División de Recursos Humanos al 787.729.8179. Copyright © 2022 First BanCorp. Todos los derechos reservados.