Operations Manager

WasteAway Dumpster Service is seeking a highly organized, fast-paced Operations Manager to oversee daily logistics, dispatch, customer service operations, routing, and team accountability. This is a leadership role in an operations-heavy environment where urgency, communication, organization, and execution directly impact customer experience and company profitability. Responsibilities Oversee day-to-day operations, dispatch, and routing Manage office staff, customer service reps, and operational workflows Ensure calls, texts, orders, and dispatch information are handled accurately and efficiently Monitor KPIs including response times, order accuracy, productivity, and customer satisfaction Resolve operational and customer issues quickly Improve systems, accountability, and workflow efficiency Coordinate communication between office staff, drivers, and customers Maintain high operational standards and accountability across the team Qualifications Strong leadership and organizational skills Ability to multitask in a fast-paced environment Excellent communication and problem-solving ability Experience in operations, logistics, dispatching, transportation, or service management preferred Ability to hold employees accountable and drive performance Comfortable using technology and operational software systems Preferred Experience Dispatch or logistics management Waste industry or transportation experience Customer service management KPI tracking and team accountability Experience with systems such as Slack, Samsara, Docket, RingCentral/Nextiva, or similar platforms What We're Looking For We are looking for someone who thrives under pressure, communicates clearly, solves problems quickly, and takes ownership of operations. This role requires urgency, attention to detail, and the ability to manage multiple moving parts at once. At WasteAway, operations drive everything we do. We are committed to delivering consistent, high-quality service while building systems that allow the company to continue growing.

Job Type:

Full-time Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) matching Paid time off

Work Location:

In person