Operations Manager

Operations Manager 3.8 3.8 out of 5 stars Poplar Bluff, MO 63901 $70,000 a year

• Full-time Express Employment Professionals 10,394 reviews $70,000 a year
• Full-time Operations Manager
• Revenue Cycle Management (RCM) Key Responsibilities Drive day-to-day operations management across the revenue cycle, ensuring stability, efficiency, and consistent achievement of collections targets.

Execute strategies to improve claim resolution, reduce denials, and optimize AR performance using data-driven insights. Oversee core RCM functions, including: Prior Authorization Insurance Verification Denial Management AR Follow-up Patient Billing Manage downstream operations such as Payment Posting, AR Management, Denials Resolution, and Patient Financial Services to ensure seamless workflow and revenue optimization. Monitor and manage KPIs, SLAs, and productivity metrics , taking corrective actions to address performance gaps and improve outcomes. Ensure compliance with payer guidelines, regulatory standards, and client-specific requirements across multiple specialties. Lead and manage large teams (100-120 FTEs) , including Team Leads and Supervisors, in a high-performance environment. Provide ongoing coaching, mentoring, and performance management to develop strong leadership pipelines and engaged teams . Conduct performance reviews, skip-level meetings, and regular feedback sessions to drive accountability and continuous improvement. Prepare and present weekly and monthly operational reports, dashboards, and insights using Excel and PowerPoint for internal leadership and clients. Support and lead client interactions , including status calls and Monthly Business Reviews (MBRs), delivering clear performance updates and action plans. Implement process improvements and standard operating procedures (SOPs) to enhance productivity, quality, and turnaround time. Drive a culture of customer service excellence, quality assurance, and compliance adherence . Partner with cross-functional teams to resolve escalations, improve workflows, and ensure end-to-end process efficiency . Lead employee engagement, retention, and development initiatives to maintain a motivated and high-performing workforce.

Pay:

$70,000.00 per year

Work Location:

In person