Operations Officer II

Operations Officer II#26-17361 $17.15•20.64 per hour Toronto, ON, Canada Onsite Job Description Our client, a Banking company, is looking for a Operations Officer II for their Toronto, ON location.

Responsibilities:

Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure

Customer:

Positively contribute to the overall customer experience and loyalty index in each interaction Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required Create and/or recognize exceptional customer service through established programs Ensure all required processing and enquiries are fulfilled meeting Service Level Goals E4Provide subject matter expertise for internal and external partners within defined area

Shareholder:

Complete assigned tasks accurately & within established standards Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines Identify areas of risk and escalate as necessary Be knowledgeable and comply with Bank Codes of Conduct Identify, suggest and actively participate in process improvements Understand and apply bank/service centre operating policies and procedures Demonstrate flexibility by adapting to change within business area and unit Adopt new process and technology improvements Ensure necessary due diligence is taken to support the accuracy of all transactions

Requirements:

Someone who is very detail orientation, that handle high volume within timelines, someone with strong excel skills•how to handle data in excel, VLook up Attention to detail Ability to handle very heavy volumes within timelines Strong excel•Vlookups Strong communication Operational and or financial background

RRSP/RESP

•registered plan experience Ability to adhere to strict deadlines and handle high volumes of work Excellent quantitative and analytical skills Excellent organizational and time management skills Ability to work independently, as well as part of a team Self-motivated and goal-oriented Ability to adapt to changing policies and procedures Attention to detail is crucial. Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans) Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs. Knowledge of Global and WSS platforms would be an asset.