Operations Specialist

We are looking for an Operations Specialist to support critical back-office activities for an organization near Mahwah, New Jersey. This Long-term Contract position is ideal for someone who is highly organized, detail-oriented, and comfortable managing contract-related processes in a fast-paced environment. The role will focus on maintaining accurate operational records, coordinating with internal departments, and providing responsive support to dealer partners and business teams.

Responsibilities:

• Review and process dealer agreements, order details, pricing information, and supporting documents with accuracy across internal platforms.
• Maintain dealer account records by updating master data and ensuring information remains complete, current, and reliable.
• Support the setup of new dealer partners by gathering required details and entering information into company systems.
• Address questions from dealers and internal stakeholders related to agreement status, compensation matters, and account changes.
• Assist with compensation administration by helping identify and resolve payment or calculation discrepancies under leadership direction.
• Work closely with Sales, Customer Support, Finance, and Legal teams to address operational challenges and keep processes running efficiently.
• Track incoming service requests and help ensure responses are provided within established service expectations.
• Participate in team meetings, training activities, and process update sessions to remain informed on procedural and system changes.
• Contribute to audit support, reporting tasks, and additional operational projects as needed.