Operations Support Lead

Position Title Operations Support Lead Location Hicksville, NY 11801 Job Summary The Operations Support Team Lead is responsible for overseeing the day-to-day activities of a team within the Back-Office Operations Support unit. This role ensures timely and accurate processing of operational tasks such as transaction processing, stop payments, bank-by-mail, IOLTA, monitoring, and account maintenances. The Team Lead provides guidance to team members, supports training and development, and acts as a liaison between staff and management to ensure service excellence and compliance with regulatory standards.

Job Responsibilities:

• Monitor daily workflow and assign tasks to ensure timely and accurate processing.
• Provide coaching, training, and support to team members to enhance performance and knowledge.
• Serve as the first point of escalation for operational issues and resolve or escalate as needed.
• Ensure adherence to internal policies and regulatory requirements.
• Assist in developing and updating standard operating procedures (SOPs).
• Collaborate with the Operations Support Manager to identify process improvements and implement solutions.
• Support audits and reporting by maintaining accurate records and documentation.
• Participate in team meetings and contribute to departmental goals and initiatives.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Perform quality control checks on completed work to ensure accuracy and compliance.
• Assist with onboarding and training of new team members.
• Support special projects and initiatives as assigned by management.
• Maintain a strong understanding of systems, tools, and procedures used in daily operations.
• Promote a positive and collaborative team environment.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent in Business and/or equivalent combination of education and work experience may be considered.
• Minimum experience required: 5+ Years of banking
• Prior experience in a lead or senior role within a branch or back-office environment.

Preferred Qualifications:

• Knowledge of banking regulations and compliance standards.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong communication, organizational, and problem-solving skills.
• Experience with operational systems and reporting tools.

Job Competencies:

• Leadership and team coordination
• Attention to detail and accuracy
• Customer service orientation
• Time management and prioritization
• Adaptability and initiative
• 10% travel may be required
• Physical demands (ADA): No unusual physical exertion is involved.

FDIC Examination Policy Requirements:

If any of the following criteria are "applicable" to the role, it meets the Consecutive Absence Policy criteria. Applicable? If Applicable, Describe Financial transaction responsibility Yes Processing and oversight of transactions/RPA processing of debits and credits to accounts/general ledgers Authority to post entries Yes Processing and oversight of transactions/RPA processing of debits and credits to accounts/general ledgers Ability to change official financial records N/A Cash handling duties N/A High levels of IT access to infrastructure that supports financial transactions or any high-level IT access that would impact client accounts N/A Initiate, book, review or approve disbursements such as securities transactions or transfer of funds N/A Exercise investment discretion over client accounts N/A Make entries in, amend or approve the company's official financial records N/A Trade in the securities or other capital markets for the account of the company N/A Engaged in certain specialized products that pose a higher risk to the Bank N/A Flagstar is an Equal Opportunity Employer We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank Pay Range $23.54 - $39.19 Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast. We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking. Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process. If you need assistance completing your employment application or if you would like to request a reasonable accommodation, please contact our team at careers@flagstar.com. Equal Opportunity Employer For more

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