Ophthalmology Patient Access Representative

Responsibilities Answers all calls and routes calls to appropriate department and/or medical secretary. Schedules patient appointments. Registers new patients. Maintains HIPAA compliance at all times. Assist with special projects assigned. Assist Front Desk with calls and scheduling. Process referrals from other clinics. Ability to answer 50+ calls a day - must be "fast on your feet" Ability to manage "call drops", put into place process for eliminating/minimizing them. Accountable for outstanding customer service. Team player Great attendance, reliability & punctuality, on time every day. Great keyboard skills/typing Qualifications High School Graduate At least two years' experience in a medical office servicing patients on the telephone Call Center Experience a must Knowledge of insurances varieties a plus Next Gen experience a big plus. Current application used is Nextech . Must enjoy working in a high pressure, busy phone environment Must be detail oriented , service focused , have a pleasant speaking voice , and possess skills in proper telephone etiquette. Demonstrate excellent human relations in verbal, interpersonal and written skills with the ability to work cooperatively within a diverse team environment. Ability to prioritize , follow established procedures and maintain a calm professional demeanor during busy periods and particularly in the event of an emergency. Ability to work effectively under pressure in a high volume call center environment. Ability to work independently with attention to detail yet uses good judgment in seeking advice when necessary. Effective multi-tasking skills. We are looking for Bi Lingual representatives that are fluent in English and Spanish. Requirements Must be able to cross train at the Front Desk in Waterbury (hours during training will vary) Must be able to work full time at 37.5hrs/wk Must be able to wear uniform/scrubs It all begins at the Call Center! Vibrant, smart, multitasker sought, with background in phone service in a doctor's office making appointments, transferring calls, triage, and servicing patients. The Eye Care Group is actively recruiting for a Patient Service associate in their Call Center. Much patient care business is conducted over the phone and in most cases we are the first means of contact, and first impression. This is a front-line, customer-service oriented position, and you should be capable of maintaining a professional and positive attitude; while promoting a positive customer / patient experience. The Eye Care Group is a great place to work, focused on patients and staff development. We welcome the opportunity to review your credentials. Kindly forward a cover letter and resume, updated and current. We look forward to hearing from you.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour Expected hours: 37.5 per week

Benefits:

401(k) 401(k) matching AD&D insurance Bereavement leave Dental insurance Dependent health insurance coverage Disability insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance On-the-job training Paid jury duty Paid sick time Paid time off Paid training Referral program Retirement plan

Education:

High school or equivalent (Required)

Experience:

Call center: 1 year (Required) Medical scheduling: 1 year (Required) Phone triage: 1 year (Required) Medical office: 1 year (Required)

Language:

Spanish (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person