Order Management Specialist

Order Management Specialist AFC Distribution Corp. - 3.0 Compton, CA Job Details Full-time $24 - $26 an hour 10 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Customer communication Sales support Spreadsheets Microsoft Dynamics 365 Inventory management software Attention to detail SharePoint Manual handling Process management Microsoft Dynamics Full Job Description We are seeking a detail-oriented Order Management Specialist to join our Inventory Management Team here at Wonderfield Distribution! Business Overview The Wonderfield Group is owned by Zensho Holdings, the leading food service company in Japan with a market capitalization of over $5.5billion and whose aim is to become the world's largest food company, a position from which we can eradicate hunger and poverty from around the globe. Wonderfield operates restaurants, factories, and thousands of sushi kiosks and has recently built a successful cut fruit business, Snowfruit. Wonderfield enjoys annual sales of over $2.5billion and EBITDA in excess of $140m a year with an ambitious growth trajectory. About the Role We are seeking a detail-oriented Order Management Specialist to join our supply chain team The ideal candidate will ensure accurate, timely order processing and coordinate with internal teams (Sales, Purchasing, Shipping, Production, Finance) and customers to drive excellent fulfillment and post-sale support. This role requires strong systems experience (Dynamics 365), excellent communication, and the ability to manage escalations and exceptions. Key Responsibilities Manage new customer setup and onboarding processes. Receive and review customer purchase orders and all related documentation related to new orders for accuracy and completeness. Validate order creation and update or correct order details as needed. Perform compliance and credit checks, ensuring required documentation is stored per record retention policies Communicate order status with vendors, suppliers and 3PLs. Interface with Customers daily to provide order status, expected ship dates, and troubleshoot any issues during order lifecycle or post sale Process sales order, receiving & invoicing vendors. Manage escalations and exceptions throughout order management lifecycle to ensure a seamless customer experience. Support invoice generation, customer credits, and invoice adjustments. Maintain accurate records and documentation of order activities, changes, and communications. Other duties as assigned by management. Qualifications 2+ years of order management, customer service, or operations experience; experience in technology/equipment sales or distribution highly preferred. Proficiency with Microsoft Dynamics 365 (D365) and SharePoint; strong Excel skills. Knowledge of SO and PO processes, and service order workflows. Experience coordinating with Purchasing, Production floor, Shipping/Logistics, and Finance. Physical Demands Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. What's On the Menu for You? (Compensation & Benefits) Here's a taste of what you can expect: Competitive Pay Package (see salary range listed) Annual Bonus Opportunity (Discretionary) Competitive Health & Wellness Package (Medical, Dental, Vision, Life Insurance -100% covered by AFC for employee only coverage) 401(k) with Company Match Paid Time Off & Paid Holidays including a Floating Holiday to celebrate your birthday

Special Employee Anniversary Milestone Gift Other Employee Discounts Employee Referral Bonus Location:

Onsite #

AFCIndeed Job Type:

Full-time Pay:

$24.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): How would you rate your proficiency in Microsoft Excel? Do you have experience working in food distribution/logistics?

Experience:

Inventory management: 2 years (Required) Ability to

Commute:

Compton, CA 90220 (Required)

Work Location:

In person