Outbound Customer Service

Our firm is partnering with a casual, family-oriented marketing and financial solutions provider to find an organized and assertive professional for their vendor relations team. In this role, you are not cold-calling. Instead, you are conducting outbound calls to established business partners to advise them of program updates and present available operational options. Because these vendors already have pre-existing relationships with the companies involved, they are generally receptive to these discussions. This is an ideal position for someone who enjoys a fast-paced, phone-based environment and wants to work for a stable company that values accountability and professional growth.

KEY RESPONSIBILITIES

Strategic Outreach:

Conduct structured outbound calls to existing vendors to advise them of changes in program terms.

Program Education:

Clearly and accurately present options available to business partners, ensuring they understand how changes factor into their business operations.

Administrative Accuracy:

Effectively multitask between calls by logging detailed notes and utilizing copy/paste functions to maintain data integrity.

Performance Excellence:

Maintain high standards of performance and assume personal accountability for completing all daily tasks.

Technical Adaptation:

Quickly learn and adapt to technology and process changes to ensure an efficient workflow.

EXPERIENCE AND QUALIFICATIONS

Professional Background:

Previous experience in Business-to-Business (B2B) outreach, professional call centers, or sales is required.

Technical Literacy:

Strong computer skills and a typing speed of at least 35 WPM. Knowledge of accounting terminology is a significant plus.

Communication Skills:

Ability to handle professional phone interactions and pass a basic computer and phone skills assessment.

Coachability:

Must be open to constructive coaching and willing to adapt communication techniques.

Reliability:

Exemplary attendance and punctuality are mandatory for success in this role.

Local Residency:

Applicants must live in the Tampa Bay area and have reliable transportation to the office.

WHY APPLY?

Supportive Environment:

Join a family-oriented company that focuses on reaching goals while maintaining a casual, fun atmosphere.

Established Partnerships:

Work with existing vendors who are open to discussing changes as it factors into how they do business.

Stable Schedule:

Enjoy a consistent Monday through Friday day shift.

Compensation / Pay

Rate (Up to): $18.00 - $19.00