Overnight Hotel Guest Services

We are looking for energetic, friendly, and dependable candidates with excellent people skills for the position of Overnight Guest Relations, who are responsible for providing outstanding guest service while handling various administrative tasks, among other duties. The Overnight Guest Relations Agents must have tremendous patience and charisma when dealing with guests and accommodate their every need with enthusiasm and poise.

Some of the duties/requirements are:

Must be comfortable working independently Manage online, phone and in-person room reservations Welcome guests, check them in, distribute room keys and explain the hotel's amenities Take payment from customers, ensuring security and PCI compliance are maintained Respond to guests' issues and complaints in a friendly, timely manner Explain local amenities and attractions to guests At least one year of customer service experience Prior hotel front desk experience required Excellent verbal communication skills Availability to work shifts as noted below, including weekends and holidays Familiarity with Opera PMS check-in software highly preferred Ability to solve client issues in a friendly and timely fashion Friendly and welcoming demeanor This is primarily an overnight position with shifts from 10pm-6am . Occasionally additional shifts may be available. Initial training takes place during daytime hours (typically 9am-5pm or similar hours for training), length of training period varies dependent on individual need and prior experience, often 2-4 weeks . Flexibility with schedule is a plus. Candidates must be prompt, dependable, and professional in both appearance and demeaner. Flexibility to work well both on your own as well as with other associates is essential.

Job Types:

Full-time, Part-time Pay:

From $18.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person