Overnight Hotel Supervisor

The opportunity Delaware North Gaming is seeking a full-time overnight Hotel Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As a Hotel Supervisor, you will be responsible for supervising front desk operations and working as the manager on duty and providing exceptional service to our guests. If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now. Pay $19.00 - $22.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer . What we offer We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement. What will you do? Act as Manager on Duty overnight, addressing guest concerns, employee issues, and operational challenges. Supervise Front Desk Agents and overnight staff to ensure compliance with company policies and service standards. Provide guidance and support to associates handling complex or escalated situations. Communicate shift activity, incidents, and follow-ups to the Front Office Manager. Perform and oversee nightly audit functions, including reconciliation of charges, payments, and system postings. Balance all accounts and investigate discrepancies, reporting concerns as needed. Maintain full knowledge of front office systems, PMS, and standard operating procedures. Coordinate with Housekeeping, Facilities, Security, and other departments to ensure smooth operation. Log maintenance issues, guest incidents, and unusual occurrences; ensure proper follow-up. Ensure adherence to all company policies, procedures, and regulatory requirements. More about you At least 2 years' experience in hospitality, with front desk experience is required Prior supervisory experience preferred Previous night audit experience preferred Computer literate in MS Office programs; some experience with property management systems required Ability to work independently with minimal supervision Physical requirements Ability to stand and walk for extended periods Ability to lift up to 50 lbs Frequent bending, reaching, twisting and mobility throughout shift Shift details

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