GENERAL DESCRIPTION

Educate, advise, assist, empower, counsel, and refer Veterans and/or their families regarding wide range of Veterans benefits, entitlements, and services. Advocate for Veterans, both individually and collectively, assuring that all benefits and entitlements due to them are received in accordance with federal, state and county laws, policies, and regulations. Seek and coordinate Veteran access to such programming.

ESSENTIAL REQUIREMENTS, DUTIES AND RESPONSIBILITIES

Assist the County Veteran's Affairs Department by providing high-quality customer service to Veterans and maintaining records as well as reporting activities.

THE PRIMARY DUTIES OF THIS POSITION ARE TO PERFORM AND/OR ASSIST IN THE FOLLOWING

Manage, from initiation to completion, all actions through the Department of Veterans Affairs and PA Department of Military and Veterans Affairs (DMVA).\nManage and perform the tasks legislated in the County Code, PA Consolidated Statutes, and any other pertinent legislation.\nServe as VA Power of Attorney for Veterans presenting a case for services, benefits, and entitlements.\nConduct comprehensive interviews to determine Veterans' eligibility for Federal, State, and County benefits.\nAssist Veterans or survivors by managing appropriate documents related to their case, including timely retrieval and recovery of records, documents, and information used as evidence in substantiating the claim.\nEnsure all paperwork concerning the claim is complete prior to submission.\nCoordinate eligibility, care, and placement of Veterans into the VA Health Care System, to include but not limited to, application and/or referral.\nVerify military service records and documents for legitimacy, accuracy, and eligibility and authorize the issuance of the same.\nAuthorize County burial benefits for Veterans and spouses.\nDevelop a working knowledge of the other agencies' benefits such as the Pennsylvania Adjutant General's office, Social Security, County Assessors, Social Security Insurance Disability, CareerLink, etc.\nMaintain all department records in accordance with VA, PA DMVA, and County policies and applicable regulations.

GENERAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED, TO PERFORM AND/OR ASSIST IN THE FOLLOWING

Participate in Memorial Day and Veterans Day activities.\nAssist in developing and implementing outreach efforts to increase awareness of Veterans' benefits and county services.\nAttend community events, resource fairs, and veterans-focused programs throughout the County. May require occasional evening or weekend hours.\nServe on the Potter County Veterans Services Committee (PCVSC) as the department alternate. Must be able to attend monthly PCVSC meetings.\nPerform related work as required or assigned by the Veterans Affairs Director.

QUALIFICATION REQUIREMENTS KNOWLEDGE AND ABILITIES

Must be able to receive and maintain Veterans Service Officer accreditation authorized by the PA Department of Military and Veterans Affairs (DMVA) through the sponsorship of the State or Veteran Service Organizations.\nMust pass Federal background security clearance for access to VA computer systems.\nGeneral knowledge of Federal and State programs, resources available to Veterans and their dependents, and requirements for benefit eligibility.\nAble to maintain strict confidence.\nMust be able to multi-task.\nAbility to work independently within standard operating procedures and legal requirements.\nAbility to use time management skills.\nGeneral knowledge of various office equipment and computer programs, i.e. MS Word, Excel, PowerPoint, Publisher, Outlook, and Teams.

EXPERIENCE AND TRAINING

Veteran preferred (Honorable discharge required).\nHigh School diploma or GED required.\nAssociate degree or higher college degree preferred.\nKnowledge of Veterans' benefits, supplemented by PA DMVA, leading to accreditation by the Adjutant General's Office.\nClerical experience, preferably to include interviewing, processing applications, or related work experience in the field of benefits administration.\nEffective written and verbal communication skills.\nEffective time management, organizational and critical thinking skills.\nEffective interpersonal, advocacy and conflict resolution skills.

PHYSICAL REQUIREMENTS

Ability to lift light storage boxes (20 lbs.).\nAbility to work under and meet deadlines.\nAbility to sit for extended periods of time.\nAbility to frequently stand and walk.\nNormal manual dexterity and hand-eye coordination.\nMust demonstrate emotional stability.\nVerbal communication.\nMust be able to cope with the physical and mental stress of the position.

ADDITIONAL REQUIREMENTS

Possession of a valid Pennsylvania driver's license.

HOURS:

35 hours per week - appointed; non-exempt

PAY RATE AND BENEFITS

Hourly wage set by Potter County Commissioners Salary Board\nAccrue Vacation and Sick\nBenefits included in this position\nAdditional Details\n

Driver's License:

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