Domain Operator, Provider at

COGNIBOTZ

Domain Operator, Provider at

COGNIBOTZ

in Uwchland, Pennsylvania Posted in 2 days ago.

Type:

full-time Responsibilities

• Own the provider segment narrative: discovery frameworks, demo scripts, objection handling, and business cases credible to a VP of Patient Access, a CIO, and a revenue cycle director.
• Enable cloud partner and internal field sellers on provider qualification, use case fit, and handoff criteria.
• Shape commercial packaging for the provider motion, including cloud marketplace listings, private offers, and what a community hospital buys versus a multi-hospital system.
• Map actual operational workflows rather than documented ones, and serve as the check on solutions built for the org chart instead of the work.
• Translate field requirements into prioritized product input, and defend that prioritization with evidence from real accounts.
• Advise on EHR integration realities across Epic, Cerner, and Meditech environments, including who must approve and how long that takes.
• Convert production wins into referenceable outcomes and second-department expansion. First 90 days
• Days 1 to 30: Complete the Healthcare Brain Academy Client Engagement curriculum. Review production call recordings and operational data. Participate in at least ten customer or prospect conversations.
• Days 31 to 60: Rebuild the provider discovery and demo narrative. Deliver your first partner seller enablement session.
• Days 61 to 90: Own the provider segment in at least three active opportunities and deliver a written point of view on the top two product gaps affecting win rate. Required qualifications
• 5 to 8 years inside a health system, medical group, or RCM organization, in patient access, scheduling, contact center operations, referral management, revenue cycle, or care coordination.
• Hands-on ownership of a process or workstream: a containment or abandonment metric you were measured on, a registration backlog you helped clear, a scheduling change you drove, or a workflow you redesigned and saw adopted.
• Fluency in front door operations: registration, insurance verification, eligibility, referral routing, scheduling templates, no show economics, and where patients fall through.
• Working knowledge of the systems layer, including EHR scheduling and access modules and real time eligibility. You do not need to configure Epic.
• Working literacy in adjacent ecosystems: why payers deny what they deny and how utilization management decisions land on your staff, and how manufacturer patient support programs interact with your patients.
• Stakeholder credibility. You have presented to health system leadership, participated in a vendor selection, or led a change effort frontline staff and physicians had to adopt.
• Strong written communication. Much of this role is a well argued one page memo. Preferred qualifications
• Epic certification, or hands-on Cadence, Prelude, or Referrals experience.
• Contact center operations background, including containment, deflection, and CSAT measurement.
• Experience deploying conversational AI or IVR in a health system, including what went wrong.
• Familiarity with Azure and cloud marketplace transaction models, or experience in a hyperscaler co-sell motion. Not a fit
• Candidates who have sold provider software but never operated inside a health system.
• Generalist AI product managers intending to learn the domain on the job.