Parts Counter

Job Title:

Parts Counter Location:

San Leandro, CA Job Type:

Full-Time Salary Range:

$24 to $26 depending on exp Position Summary Sonsray Fleet is seeking a motivated and customer-focused Parts Counter Representative to join our San Leandro team. This role is responsible for supporting both internal service technicians and external customers by providing accurate parts support, order fulfillment, inventory management, and exceptional customer service. The ideal candidate is organized, dependable, and thrives in a fast-paced dealership environment. Experience in heavy-duty truck, transport refrigeration, automotive, or equipment parts is highly preferred. What You'll Do Assist mechanics and customers with parts inquiries, counter sales, and order processing Answer incoming calls and provide accurate parts information and support Receive, fill, package, ship, and stage parts orders Maintain inventory accuracy through stocking, cycle counts, and physical inventory Coordinate receipt and staging of units for installation Record sales, delivery, and inventory transactions accurately Operate a forklift for loading, unloading, and warehouse support Maintain cleanliness and organization within the parts department Occasionally travel to customer or prospective client locations as needed Follow all company safety policies and dealership procedures Support additional departmental and operational needs as assigned What We're Looking For Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving Refrigerated Transportation or Heavy Diesel dealership experience is highly desired Ability to review records and explain technical information to customers. Bilingual in Spanish preferred (ability to communicate effectively with Spanish-speaking customers) Proficiency in calculating costs for materials, supplies, and labor. Experience in documenting symptoms, problems, and causes, and outlining required repairs. Capability to obtain approval signatures and accurately enter data into a service database (e.g., E-Emphasys). Strong communication and interpersonal skills to build customer confidence and address concerns. Detail-oriented for maintaining accurate and comprehensive unit records. Commitment to continuous learning and staying current with industry knowledge, including reading manufacturer publications and completing online factory courses. Proactive and adaptable, with a willingness to take on new tasks and identify areas for improvement.

About Sonsray:

Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment. Why work here? At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members: Medical coverage (PPO + HSA options) Dental, Vision, and Life insurance provided at no cost 401K with competitive employer contributions 80 hours of annual vacation, increasing with years of service Uniforms provided annually Annual boot voucher of $125.00 One full paid day off annually for community volunteer work Birthday meal provided by Sonsray Privately owned and operated, with decisions made based on core values rather than corporate directives Annual Holiday Party, including covered airfare and hotel for employees and a guest Emphasis on company growth and employee development Open-door policy, fostering a collaborative environment with active owner and management involvement https://sonsray.com/about/sonsray-video-gallery/ Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830 Privacy Notice to all California Job Applicants Regarding the Collection of Personal Information.