Parts Manager

Parts Manager Job Type:

Full-Time, Salaried Reports To:

General Manager or Sales and Operations Manager Position Overview The Parts Manager is responsible for the operational execution, inventory performance, and profitability of the parts department. This role owns the systems, processes, and structure required to support a high-volume retail and service operation with accuracy and urgency. The Parts Manager is a functional expert who ensures the right parts are stocked, ordered, received, priced, and sold correctly. While this role does not directly manage people, it provides operational leadership and direction to the parts team and partners closely with the GM or Sales and Operations Manager to drive department results. Operational Ownership Own parts inventory levels, reorder points, vendor lead times, and stock mix to support retail and service demand Manage all ordering, receiving, binning, labeling, pricing, and returns processes Maintain accurate inventory counts through weekly cycle counts and timely discrepancy resolution Monitor aging inventory, slow movers, and overstock and recommend purchasing adjustments or exit strategies Ensure all parts are properly tagged, shelved, accessible, and organized to company standards Financial Performance Track daily and monthly parts revenue and gross profit performance Protect margins through pricing discipline, accurate cost entry, and controlled discounting Identify opportunities to grow revenue through assortment optimization, seasonal programs, and vendor initiatives Support inventory turns and shrink reduction through disciplined processes Customer and Service Support Serve as the highestlevel technical resource for parts counter staff Support service technicians by sourcing correct parts, verifying fitment, and ensuring timely delivery to repair orders Resolve escalated customer issues and complex special orders Ensure parts availability supports service throughput and customer satisfaction Cross-Department Collaboration Partner with the GM or Sales and Operations Manager on department goals, workload planning, and KPIs Provide operational direction to Parts Specialists and Inventory or Receiving team members Coordinate closely with service and sales teams to ensure smooth handoffs and revenue capture Ensure the parts department remains clean, safe, and customerpresentable Qualifications Three or more years of experience in parts operations within trailer, RV, powersports, automotive, equipment, or similar retail environments Experience managing large, active inventories with 3,000 or more SKUs preferred Strong vendor sourcing knowledge and purchasing discipline Proven ability to maintain gross profit and reduce shrink High attention to detail with strong organizational discipline Comfortable using parts lookup systems, inventory tools, and DMS platforms Ability to work in a fastpaced environment with competing priorities Bilingual skills are required for this position Why Work at Nationwide Trailers Nationwide Trailers is a fast-growing, family-owned company built on straightforward values. We do right by the customer, support our teammates, and focus on building something we are proud of. Our stores rely on strong functional leaders who take ownership of their area and are trusted to run it the right way. Pay Structure Salaried position with participation in a monthly performance bonus tied to parts department revenue, gross profit, and execution. About Nationwide Trailers LLC Nationwide Trailers is one of the nation's largest independent trailer retailers, operating 11 stores across 4 states and continuing to grow. We sell quality, reliable trailers and support our customers with a strong parts business and full-service repair operations. We serve contractors, small businesses, fleet operators, and professional drivers who rely on dependable equipment and knowledgeable support. As a family-owned company, we focus on doing right by the customer, supporting our teams, and building a business people are proud to be part of.