Patient Access Associate 2 - Medical Records Pediatric Cardiology

The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints. This role supports Medical Records for our pediatric cardiology office in Fairfax, VA. This team member Will need to navigate multiple medical records systems as well as working with physicians, outside entities, patients, and internal office staff for children's heart center medical record needs. Job Responsibilities Expresses sincere concern and empathy when dealing with customer complaints. Accesses appropriate systems/services to confirm insurance coverage or other means of payment. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Identifies and communicates payroll authorization and referral requirements to patients. Explains insurance benefits and patient liability by using appropriate communication methods/styles. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary. Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed. Primary contact for children's heart center medical record needs. May perform additional duties as assigned. Minimum Requirements Experience - 1 year of healthcare patient access experience, or 1 year of experience in healthcare revenue cycle, or Bachelors degree in lieu of experience. Education - High School diploma or equivalent. Preferred Qualifications Bilingual, Spanish and English. Experience working with medical records systems.