Patient Access Specialist

Description We are looking for a Patient Access Specialist to support front-end patient intake and registration activities for a healthcare organization in Pennsylvania. This contract-to-permanent opportunity is ideal for someone who combines accuracy, compassion, and strong administrative skills to create a positive experience for patients while maintaining compliance and billing integrity. The person in this role will help ensure complete account setup, timely documentation, and effective communication with patients, families, and care teams.

Responsibilities:

• Welcome patients and complete registration and admission tasks accurately, ensuring demographic, insurance, and account details are entered correctly.
• Review physician orders and supporting documentation, confirm medical necessity requirements, and assign medical record numbers with close attention to detail.
• Contact patients before scheduled visits to gather missing information, verify coverage, discuss financial responsibility, and support pre-registration completion.
• Explain consent forms and required patient documents, secure signatures when needed, and provide clear guidance on treatment-related notices and educational materials.
• Verify insurance eligibility, document benefit information, and select the appropriate plan details to support clean claims and efficient billing follow-up.
• Collect point-of-service payments and outstanding balances, while discussing available payment arrangements in a courteous and respectful manner.
• Use audit and reporting processes to identify account issues, correct registration errors, and provide accurate data to department leadership.
• Deliver attentive customer service during each interaction, balancing organizational policies, regulatory expectations, and patient needs with empathy and care. Requirements
• Experience in patient registration, patient access, scheduling, or hospital admitting functions.
• Working knowledge of medical insurance verification, eligibility review, and benefit documentation.
• Ability to explain forms, financial obligations, and registration steps clearly to patients and guarantors.
• Strong attention to detail with the ability to maintain accurate records and correct account discrepancies.
• Comfortable handling inbound and outbound patient communication in a fast-paced healthcare setting.
• Familiarity with point-of-service collections and discussing payment options with patients.
• Ability to follow compliance standards, departmental procedures, and service expectations consistently.

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