PATIENT ACCOUNT SPECIALIST

Job Title:

Patient Account Specialist Department:

Billing Business Office Full Time/PRN:

Full Time Job Summary The Patient Account Specialist is responsible for providing exceptional customer service and support within the Billing Business Office. This role focuses on self-pay account follow-up, payment posting, account resolution, and Single Billing Office functions to ensure accurate account management, timely payment processing, and positive patient experiences. Essential Duties & Responsibilities Assist patients with billing questions and account concerns; Process and post payments, adjustments, and refunds accurately; Maintain detailed documentation of account activity; Perform SBO functions including account review and balance verification; Research and resolve account discrepancies; Work returned mail and update account information; Coordinate with internal departments to resolve issues; Ensure compliance with billing regulations and HIPAA; Maintain productivity and quality standards; Assist with special projects and additional duties as assigned. Knowledge, Skills & Abilities Strong customer service and communication skills; Ability to communicate clearly and professionally; Ability to work independently and manage priorities; Strong attention to detail; Proficient computer skills; Ability to maintain confidentiality of sensitive information. Minimum Qualifications High school diploma or equivalent; Associate or bachelor's degree in related field preferred; Previous experience in medical billing, collections, or healthcare finance strongly preferred. All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position. South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.