Patient Care Coordinator

At West Sound Oral Surgery we pride ourselves on building relationships. Relationships with patients, referring offices and each other. Our professional administrative staff is growing. The Patient Care Coordinator is a front-office role responsible for scheduling surgical cases, verifying patient insurance eligibility and benefits, coordinating referrals and communications with referring offices, and providing a high level of patient service from first contact through case completion. This person ensures efficient clinic flow, accurate financial intake, and clear interoffice coordination to support clinical teams and patient satisfaction. Key responsibilities Manage the surgical schedule: book, confirm, and follow up on pre-op appointments and surgical cases optimize surgeon schedules, and maintain accurate electronic calendar entries.

Verify insurance eligibility and benefits:

determine patient financial responsibility, document benefits, and communicate coverage details to patients. Coordinate with referring offices and external providers: process referrals, exchange clinical information, schedule consults, and track referral outcomes.

Patient communication:

answer phones, respond to patient inquiries, provide pre-op instructions and appointment reminders, and escalate clinical or billing questions to clinical staff as needed.

Financial intake and documentation:

collect co-pays and deposits, set up payment plans when required, code basic billing information for the billing team, and ensure accurate registration data in the practice management system.

Administrative support:

maintain patient records, prepare daily schedule for clinical staff, and assist with audits and reporting as requested. Skills Proven work experience customer facing as a Receptionist, Front Office Representative or similar role Hands-on experience with office equipment (e.g. fax machines and printers) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills and attention to detail Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude Familiarity with dental insurance plans, eligibility verification, and prior authorization processes. Working Conditions Typical office hours 7-5pm (4 x 10) On-site role with frequent phone and computer use Must be willing to commute to both office locations (Port Orchard and Bainbridge Island) Compensation and benefits Hourly Rate based on experience Benefits include paid time off, Health Insurance, Dental Benefit, 401K, Profit Sharing, Cash Balance Plan Office locations are in

Port Orchard, WA and Bainbridge Island, WA Job Type:

Full-time Pay:

From $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Profit sharing Retirement plan Vision insurance

Work Location:

In person