Patient Care Coordinator

As our Patient Care Coordinator, your job will have a heavy emphasis on insurance work. You will be the backbone of our practice's revenue cycle and patient financial trust. You will manage many aspects of dental insurance, from verifying eligibility and calculating patient co-pays to submitting dental claims and resolving outstanding balances. Your goal will be to maximize insurance reimbursement for our patients while keeping our accounts receivable healthy. Your job duties will also include talking directly to patients to collect money, schedule appointments, check in and check out and to keep the front desk running smoothly.

Key Responsibilities Insurance Verification:

Verify patient benefits and coverage details prior to appointments; accurately enter breakdowns into our practice management software.

Claims Management:

Prepare, review, and submit electronic and paper dental claims daily with all necessary attachments (X-rays, charting, narratives).

Treatment Planning:

Help patients understand their dental benefits by providing accurate estimates of their out-of-pocket costs and co-pays.

Accounts Receivable & Appeals:

Follow up on unpaid, delayed, or denied claims; write and submit effective appeals to insurance companies.

Payment Posting:

Accurately post insurance checks, EFT payments, and patient payments to account ledgers, adjusting balances as required.

Patient Communication:

Professionally answer patient questions regarding billing, insurance discrepancies, and financial arrangements.

Qualifications & Skills Experience:

Experience working with dental insurance and billing preferred, but not required

Attitude and Personality:

Key attributes include team player, hard working, self-starter, honest and ability to multi task heavily

Dental Knowledge:

Strong understanding of ADA dental codes, CDT terminology, and various insurance plan structures is a plus

Detail-Oriented:

Exceptional organizational skills with a knack for spotting billing errors and data entry discrepancies

Communication:

Warm, professional phone etiquette and also the ability to communicate in person with patients regarding insurance coverage and billing

Problem Solver:

A resilient attitude when dealing with insurance companies and patient accounts Why You'll Love Working With Us A small, local, woman owned and operated private dental office that will treat you like family. A supportive, collaborative team culture that doesn't micromanage and gives you the tools to succeed. Great patients who will make you smile! Our office is geared towards treating families, and many of our employees have young families themselves.

Pay:

$25.00 - $28.00 per hour

Benefits:

401(k) Paid time off Retirement plan

Work Location:

In person