Patient Care Coordinator, Diagnostic Imaging

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Overview In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has 50,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy. The Patient Care Coordinator supports the Yale Health mission and represents the department of Diagnostic Imaging, both internally and externally. Position oversees patient scheduling for advanced imaging for all modalities at Yale Health and throughout the YNHHS system and coordinate exams with multiple providers across clinical schedules. Role operates as a liaison to YNHH Diagnostic Imaging and other vendors in order to obtain examinations for Yale Health patients. Coordinates internal CT exams and performs preliminary screening for contrast reactions prior to Radiologist review. Works with Yale Health IT to ensure compliance/access for all clinicians assigned Yale Health.

Additional responsibilities include:

Oversees scheduling of internal, external ultrasound, CT, open MRI exams. Provides guidance and oversight to scheduling staff. Troubleshoots problematic or emergency cases. Manages order work queues. Performs preliminary screening of patients in order to ensure the exam ordered is not medically contraindicated. Interviews patients to gather pertinent clinical information and ensure exams ordered are not contraindicated. Reviews medical chart to validate patient history including dates, previous procedures, etc... Works directly with clinical staff when patient history falls outside of clinical guidelines in order to modify exam or location. Participates in interface development for EPIC, monitors same and works directly with IT programmers to troubleshoot issues. Compiles data and produces monthly reports that track resource utilization both internally and externally by modality. Maintains and monitors a database for Yale Health exception exams, e.g., open MRI, etc., with clinical indicators as to modality and vendor selection in conjunction with referral coordinator. Serves as the primary source of information for Yale Health clinicians in their interactions with all aspects of YDI, e.g., exam ordering, scheduling, follow-up. Coordinates responses for external charge review. Researches outstanding issues and reports back to reviewers with weekly timeframe in conjunction with referral coordinator. Serves as a chaperon back up person for sensitive exams within Diagnostic Imaging. Serve as back-up person to conduct quality assurance for daily and weekly testing on POCT equipment ensuring regulatory compliance. Serves as back-up person to ensure temperature logs for Refrigerators and Ultrasound gel warmers are documented and completed daily. Serves as back-up person to perform POCT for patients requiring them prior to Diagnostic studies. Serves as primary back-up person to cover the Radiology Reception front desk during times of absence of general registration staff.

Schedule/Shift:

Full-Time - 37.5 HRS, Weekdays, shifts include 8:30 a.m. - 5:00; or 8:00-4:30 or 730-4:00 p.m. Occasional evenings, weekends, holidays and recess periods may also be required. Required Skills and Abilities 1. High level of initiative with excellent time management skills and ability to ensure accurate and prompt follow up. Ability to be flexible with a willingness to move between tasks or projects as priorities change. 2. High level organizational skills which include the ability to prioritize work in order to meet multiple competing deadlines. 3. Previous experience providing high level clinical support in a Diagnostic Imaging setting. 4. Well-developed critical thinking and independent judgment skills. Ability to identify, research and resolve issues. 5. Ability to maintains a consistently positive and professional appearance and demeanor, serves as role model. 6. Superb customer service and interpersonal skills. Ability to build and manage positive relationships with staff at all levels. 7. Demonstrated ability to work effectively and respectfully with a diverse population. 8. Excellent attendance, reliability and punctuality as attested by references. Preferred Skills and Abilities Certification as a Medical Assistant by the American Association of Medical Assistants or American Registry of Medical Assistants (or ability to obtain certification/registration within 90 days of employment). Principal Responsibilities 1. Oversees and coordinates administrative, program, and office activities. Establishes, selects, implements, and coordinates office procedures and systems. Serves as principal source of information to students, staff, and faculty on policies, procedures, programs, and office activities. 2. Oversees, instructs, and coordinates activities of support staff. Oversees the preparation of materials for grants, contracts and budgets. Monitors expenditures and reconciles financial statements. 3. Provides editorial support for a journal/publication. Proofreads and edits material for grammatical and factual accuracy. Tracks copy through various editing and production stages. Communicates with authors, printers, and others concerned with published work. 4. Determines administrative, facility, and equipment needs for symposia, lectures, seminars, and conferences. Assembles and arranges for necessary items. Determines sources of data. Compiles, synthesizes and manipulates data. Summarizes findings and writes reports or portions of reports. 5. Greets visitors. Answers and screens telephone calls. Assesses nature of business. Responds to requests for information and provides assistance. Screens and responds to mail. 6. Formats, keyboard, proofread, and edits correspondence, reports, manuscripts, grants, and other material. Assembles attachments and corresponding material. Reviews outgoing material for completeness, dates, and signatures. Composes substantive correspondence and written material. 7. Coordinates travel arrangements. Schedules and coordinates meetings and appointments. Orders and maintains inventory of supplies. Takes minutes or dictation. Performs additional functions incidental to office activities. Required Education and Experience Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education. Job Posting Date 05/07/2026 Job Category Administrative Support Bargaining Unit L34 Compensation Grade Labor Grade D Compensation Grade Profile Hourly Range $31.83 Time Type Full time Duration Type Staff Work Model On-site Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air. HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination. Posting Disclaimer The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco-free campus. Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community—eligible for opportunities through the New Haven Hiring Initiative—or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcomed. Discover your opportunities at Yale.