Patient Care Coordinator (Front Desk) - Training Provided

Our eye care practice is looking for a Front Desk Coordinator who thrives on organization, accuracy, and clear communication. In this role, you are the "anchor" of the office—the person who keeps the schedule on track, the records precise, and the patient experience seamless. We are looking for a professional who enjoys a structured environment and takes pride in being the expert on our office flow.

What You'll Do:

Coordinate the

Patient Experience:

Manage the daily flow of the clinic, ensuring patients are checked in accurately and moved through their appointments on time.

Professional Problem-Solving:

Act as the primary point of contact for patient inquiries. You will handle everything from scheduling to resolving patient concerns with a calm, helpful, and objective approach.

Insurance & Records Coordination:

Monitor the schedule to identify which insurance authorizations are needed. You will alert the insurance team of pending tasks and assist with pulling vision coverage as needed to ensure the patient file is ready for their visit.

Process Management:

Follow and uphold office protocols to ensure a consistent, high-quality experience for both our patients and our medical team. This Role is a

Great Fit If:

You value precision: You enjoy working with details and ensuring everything is "just right." You are a composed communicator: You can handle busy phones and patient questions with professionalism and steady focus.

You prefer a structured day:

You work best when there are clear expectations and established procedures to follow.

You are a reliable multitasker:

You can stay focused on a task even when things around you get busy.

Benefits:

✅ Health insurance ✅ 401K & Retirement plan ✅ Paid time off ✅ Health savings account ✅ Employee discounts ✅

Skill Development:

We invest in your growth through specialized training in eye care operations and medical administration.

Job Type:

Full-time Pay:

$16.00 - $19.00 per hour

Benefits:

Employee discount Health insurance Health savings account Opportunities for advancement Paid time off Retirement plan Application Question(s): Application Question(s):

Mandatory Next Step:

Work Style Assessment To ensure a great fit, all applicants must complete a short Culture Index personality assessment. This is not a test of intelligence—there are no right or wrong answers. Please complete it independently, in a quiet space, and without assistance. Applications without a completed assessment will NOT be considered. Copy and paste this link into your browser to begin: https://go.cultureindex.com/s/tb5OlJryhp We appreciate your time and look forward to learning more about you!

Work Location:

In person