Patient Care Lead

PATIENT CARE LEADER POSITION DESCRIPTION

Reports To:

Practice Manager Position Status:

Non-exempt Kids Care Dental & Orthodontics is seeking a super outgoing RDA to be our Patient Care Leader for our team! At Kids Care Dental & Orthodontics we don't just care for smiles, we create them. We believe when kids grow up enjoying the dentist, healthy teeth and gums will follow. So we've set up a different kind of dental practice that delivers fun, not fear. Our caring, high-energy team values the opportunity to work hard and help each child realize a lifetime of happy smiles. As the key driver of our mission—to give every kid a healthy smile—our staff exhibits a genuine love of children and teeth. A good fit for our culture means you are also honest, playful, lighthearted, approachable, hardworking, and compassionate. Kids Care Dental & Orthodontics is a northern California based practice that offers comprehensive services including preventive dental care, orthodontics and oral surgery for every gap-toothed, mischievous, silly, giggly smile. Our company sees only private-pay and PPO insured patients in beautiful private offices. Our staff enjoys competitive compensation and group benefits including group health, dental, vision, life/AD&D and a 401(k) savings plan.

SCOPE AND RESPONSIBILITIES

The Patient Care Leader is responsible for overall patient flow and the delivery of care so that each child Kids Care serves receives the highest quality clinical care and a first class experience each and every time. The Care Leader is a working assisting position with additional responsibilities that include but are not limited to: managerial reporting; service execution; training; daily management of the team; interaction with doctors; hiring recommendations; and problem solving. The Patient Care Leader works closely with the Area Manager and Practice Manager to ensure that the Company's Mission, Purpose and Beliefs are being supported and the overall vision is executed upon. Specific Responsibilities Daily management of the clinical team's operations including schedule changes, patient flow, and the overall delivery of care Resolves problems by clarifying the issues involved; researching and exploring answers and alternative solutions Ensure that Kids Care excellent customer service is delivered and surpassed to each patient Provide regular feedback to the Area Manager and Practice Manager on employee performance and take an active role in leading the employee's annual review and any disciplinary action Responsible to successfully onboard and train all new staff, as well as lead and coach other team members Assist the Area Manager and Practice Manager in the execution of any revised or new company policies Order and maintain dental supplies in a cost effective manner according to defined budgets Maintenance and repair of office equipment Ensure strict compliance with all company policies and pertinent laws and regulations (HIPAA, OSHA, ADA, Dental Board, etc…) Ensure the team is always provided with a safe and clean working environment and that our patients are wowed by the overall appearance of our office Assist Practice Manager with employee work schedules (time off, call-outs, coverage, etc.) Traditional duties of a Registered Dental Assistant Other duties as assigned Desired Background Must have current and active state certified RDA license Affinity for helping and training others Strong demonstrated leadership skills Can-do attitude with problem solving skills Upbeat personality is a MUST Loves working with children Patient focused, team player Excellent customer service skills Ability to multi-task and work in a fast-paced environment Strong attention to detail Clean, neat professional appearance Knowledge of Dentrix a plus