Patient Care Technician I, Full Time, Primary Care, Byram

Front Desk Duties (Primary Role - Byram Primary Care): Greet and check in/check out patients in a professional and friendly manner Verify insurance, collect co-pays, and update patient demographics Complete insurance referrals Schedule appointments and m aintain schedule in EMR system Answer phones, respond to patient inquiries, and route messages appropriately Maintain accurate documentation in the electronic medical record (EMR) system Patient Care Technician (PCT) Duties (Floating Role): Room patients and obtain vital signs (blood pressure, temperature, pulse, etc.) Prepare patients for exams and assist providers during visits Perform EKGs, and point-of-care testing (as trained) Maintain exam rooms, stock supplies, and ensure cleanliness standards are met Assist with patient flow to ensure timely and efficient care Follow all clinical protocols and infection control guidelines

Additional Responsibilities:

Float between Hackettstown Family Medicine and AMG Primary Care at Byram as needed (mileage reimbursement applied, if applicable) Collaborate with clinical and administrative teams to support daily operations Provide excellent customer service and maintain patient confidentiality Adapt to changing workflows and assist with special projects or coverage needs Participate in training and ongoing development for both front desk and clinical duties

Required:

1. High School Diploma or equivalent experience 2. Prior administrative experience in a physician practice strongly preferred 3. Knowledge of computerized scheduling & EMR system a plus

Preferred:

1. Strong interpersonal communication skills, both verbal and written 2. Patient, compassionate nature 3. Ability to operate as part of a team, alongside physicians and nurses 4. Proficiency in computer-based data management programs and information systems