Patient Experience Associate

About the Role As a Patient Experience Associate, you will be the welcoming face of Pathway Healthcare, ensuring every interaction is positive and exceeds expectations. Your role is crucial in providing administrative support, managing patient interactions, and maintaining smooth office operations.

Key Responsibilities Welcoming Patients:

Greet patients warmly, making them feel welcome and safe.

Communication:

Answer phone calls with a smile, handle voicemails promptly, and follow up with patients who miss appointments.

Patient Assistance:

Help patients complete paperwork, verify insurance details, and update records.

Support Flow:

Escort patients to exam rooms, assist with scheduling, and communicate with medical staff.

Administrative Tasks:

Manage medical records requests, collect co-pays, and perform daily office support tasks. Qualifications High School Diploma or GED Excellent organizational skills Friendly, non-judgmental demeanor with a strong ability to exude kindness and empathy Work Environment and Physical Demands Well-lit, climate-controlled office environment Primarily seated work with computer use Occasionally handle sealed urine samples with PPE Occasionally lift and carry up to 25 lbs

Compensation and Benefits Competitive Pay:

$16 - $18 depending on experience

Health Benefits:

Comprehensive health benefits 401

K Paid Time Off:

Generous PTO and holiday schedule

Professional Growth:

Opportunities for career advancement and continuous learning Ready to make an impact? Send us your resume today!

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person