Patient Experience Coordinator

Patient Experience Coordinator Infinity Wellness Center Aurora, CO Job Details Full-time $18 - $24 an hour 1 day ago Benefits Free parking Paid training Wellness program Financial planning services Matching gift program Paid time off Family leave Uniform allowance Parental leave Employee discount Paid orientation Professional development assistance Opportunities for advancement Bereavement leave Retirement plan Paid sick time Qualifications Hospitality Computer operation Computer literacy Medical scheduling Administrative experience Medical administrative support Full Job Description

PATIENT EXPERIENCE COORDINATOR

Infinity Wellness Center | Aurora, CO Full-Time | Competitive Pay + Growth Opportunities + Performance Bonuses Help us change lives—not just schedule appointments. At Infinity Wellness Center, we believe health is about much more than simply treating symptoms.

Our mission is:

Empowering families to live healthy, hopeful, and purpose-filled lives. We are building a team of purpose-driven people who want to create impact every day. We are not looking for someone who simply wants a job at a front desk. We are looking for someone who naturally creates connection, brings energy into a room, makes people feel seen, and genuinely cares about helping others succeed. If people regularly describe you as: Warm and welcoming Positive and energetic Organized and dependable Self-motivated Able to take initiative without being asked Someone who loves people and thrives in a fast-paced environment ...keep reading! About the Role As our Patient Experience Coordinator , you will become one of the first and most important touchpoints in our patient journey. You help create the atmosphere, energy, and experience that people remember. You will help ensure every patient feels: Welcomed Valued Encouraged Educated Supported This role combines hospitality, communication, organization, relationship-building, and ownership. No two days are exactly the same. Daily ResponsibilitiesPatient Experience Welcome patients with warmth and enthusiasm Build genuine relationships with patients and families Create a positive and upbeat environment Answer phones and assist patients professionally Manage scheduling and appointment flow Check patients in and out efficiently Process payments and point-of-sale transactions Support new patient communication and follow-up Communication & Follow-Up Reach out to prospective patients Follow up with missed appointments Support patient retention efforts Help educate and encourage patients through their care journey Promote office events, programs, and specials Office Support Maintain organization throughout the office Assist with office projects and team initiatives Support patient education boards and office materials Help ensure systems and processes are followed consistently

WHO WILL THRIVE HERE

Personality matters more than experience. We can train systems. We can train chiropractic. We can train software.

We cannot easily train:

Initiative Positive energy Ownership Emotional intelligence Work ethic Genuine care for people The ideal candidate: Takes ownership without needing constant direction Notices what needs to be done and does it Is naturally outgoing and enjoys talking with people Has strong communication skills Can multitask under pressure Loves creating an exceptional experience Brings positive energy consistently Is dependable and accountable Is eager to learn and grow Skills & Experience Preferred Preferred (but not required): Customer service experience Front desk or hospitality experience Sales experience Medical, chiropractic, wellness, or healthcare experience Administrative experience Experience handling multiple priorities Basic computer skills Comfort learning new systems and software Compensation & Benefits We believe great people deserve opportunities to grow.

Benefits may include:

Competitive hourly pay based on experience Performance-based bonuses Opportunities for pay increases based on growth and contribution Leadership and advancement opportunities Positive, mission-driven culture Team-focused environment Purpose-driven work where what you do matters We are not simply hiring for a position—we are building a TEAM of people who want to make a meaningful impact. If you want to help create exceptional experiences, inspire people, and be part of something bigger than yourself, we would love to meet you!

Pay:

$18.00 - $24.00 per hour

Benefits:

Bereavement leave Employee discount Family leave Financial planning services Free parking Matching gift program Opportunities for advancement Paid orientation Paid sick time Paid time off Paid training Parental leave Professional development assistance Retirement plan Uniform allowance Wellness program

Work Location:

In person