Patient Service Coordinator

Patient Service Coordinator Avita MD Mountain View, CA Job Details Full-time $24 - $26 an hour 1 hour ago Benefits Paid training Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Paid sick time Qualifications BLS Certification Problem-solving Patient care Empathy Critical thinking Interpersonal communication

Full Job Description Patient Service Representative:

AVITA MD

| Mountain View, CA At AVITA MD, we are redefining the patient experience through high-quality, compassionate, and coordinated healthcare. We are seeking a highly organized, motivated, and patient-focused Patient Service Representative to join our growing team. This is more than a traditional administrative role, this position offers direct exposure to clinical workflows, physician communication, patient care coordination, and real-world healthcare operations. You will play a critical role in facilitating communication between patients, physicians, physician assistants, specialists, and external healthcare facilities. If you are someone who enjoys healthcare, communication, problem-solving, and fast-paced teamwork, this is an excellent opportunity to grow professionally within a modern medical practice. Position Overview As a Patient Service Representative, you will serve as a central communication hub between providers and patients while helping coordinate seamless patient care. This administrative role combines healthcare operations, patient communication, scheduling coordination, and clinical workflow support.

You will gain exposure to:

Clinical decision-making workflows Direct patient communication Care coordination across departments Medical administrative operations Provider support and patient advocacy Key Responsibilities Facilitate communication between MDs, PAs, and patients Manage patient messaging and in-basket workflows Coordinate patient care and specialty appointments Work with multiple departments to ensure timely scheduling Route and manage prescription refill requests appropriately Prepare and organize documents requiring provider signatures Process patient letters and administrative requests Assist with referral coordination and follow-up Support administrative and patient care coordination workflows Perform computer-based administrative tasks with accuracy Provide occasional face-to-face patient interaction and support What We're Looking For Strong communication and interpersonal skills Highly organized with excellent multitasking abilities Comfortable working in a fast-paced medical environment Professional, compassionate, and patient-centered attitude Strong computer and administrative skills Ability to coordinate multiple workflows simultaneously Team-oriented mindset with attention to detail Interest in healthcare and patient care operations preferred Why Join

AVITA MD?

Exposure to cutting-edge clinical workflows and provider collaboration Opportunity to work closely with physicians and physician assistants Meaningful involvement in patient care coordination Supportive and growth-oriented environment Modern, technology-driven healthcare practice Opportunity for long-term professional development in healthcare Schedule & Work Environment Full-time position In-person role with administrative and patient coordination responsibilities Collaborative team environment Located in Mountain View, California Apply Today If you are passionate about healthcare, communication, and making a meaningful impact in patient care, we would love to hear from you. Join a team that values compassion, efficiency, teamwork, and excellence in patient service.

Pay:

$24.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid sick time Paid time off Paid training Vision insurance Application Question(s): A patient sends the following message: "I've called three times already and my medication refill still hasn't been sent to the pharmacy. I'm completely out of medication and this is unacceptable." Please draft your response to the patient as if you were responding through the patient portal or by email. A patient sends the following message: "Hi, I received a message saying I need labs done, but I'm confused about where I'm supposed to go, whether I need to fast, and when I should complete them." Please draft your response to the patient. A patient sends the following message: "I was told I need to see a specialist urgently, but I haven't heard from anyone yet and I'm worried because my symptoms are getting worse." Please draft your response to the patient and explain how you would help coordinate their care.

Work Location:

In person